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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,990 topics in this forum

  1. FTP access

    By pabhinee,
    • 1 reply
    • 329 views

  2. [Solved] Req to Move to Tommy Server

    By shandez,
    • 2 replies
    • 348 views

  3. Error While adding addon domain

    By pabhinee,
    • 1 reply
    • 330 views

  4. [Solved] Please Move to Tommy

    By pabhinee,
    • 3 replies
    • 421 views

  5. [Solved] Daskunk Postgresql

    By daskunk,
    • 9 replies
    • 891 views

  6. [Solved] Inactive account

    By rivas0x,
    • 2 replies
    • 517 views

  7. [Solved] Can't access heliohost from my home network

    By brutalis,
    • 2 replies
    • 452 views

  8. Stevie Backup

    By akuL,   
    • 1 reply
    • 1k views

  9. Log in delay, Tomcat Install delay, Error 500 #BermudaTriangle

    By claod,   
    • 5 replies
    • 1.5k views

  10. Need help to move to Tommy

    By kaipang,
    • 6 replies
    • 451 views

  11. [Solved] my ip blocked

    By momen360,
    • 1 reply
    • 384 views

  12. [Solved] Tommy is useless for Production. 1 2

    By patents,   
    • 22 replies
    • 4.3k views

  13. [Solved] How to solve mysqli_connect(): (HY000/1045): Access denied for user error?

    By Hazak,   
    • 10 replies
    • 53.6k views

  14. [Solved] Inactive account

    By vjach,   
    • 2 replies
    • 862 views

  15. [Solved] jurisconsult

    By juris,
    • 5 replies
    • 633 views
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