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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,505 topics in this forum

  1. Replace my Subdomain

    By dott,   
    • 2 replies
    • 1.3k views

  2. [Solved] Any .htaccess rewrite will causes error 403

    By yky123,
    • 3 replies
    • 1.2k views

  3. addon domain with Google Domains primary domain

    By helioma,   
    • 4 replies
    • 1.3k views

  4. [Solved] upgrade the java server to tommy

    By lirn,   
    • 3 replies
    • 810 views

  5. [Solved] Turn AutoSSL Back on

    By Guest DmC,
    • 3 replies
    • 872 views

  6. [Solved] Not able to login.

    By jainanuj,   
    • 2 replies
    • 1.1k views

  7. [Solved] External connection to database failure

    By gijonsesale,
    • 2 replies
    • 735 views

  8. [Solved] INVALID LOGIN

    By janisek,   
    • 3 replies
    • 950 views

  9. Getting 500 Internal Server Error while trying to login to cPanel

    By Flaze,
    • 1 reply
    • 759 views

  10. 403 forbidden error

    By xeirn,
    • 8 replies
    • 1.2k views

  11. Moving my site to heliohost

    By Amoss,
    • 4 replies
    • 949 views

  12. [Solved] Domain Change Request

    By mrj,
    • 2 replies
    • 665 views
    • mrj
    • mrj

  13. Can i change domain?

    By temunum,
    • 2 replies
    • 709 views

  14. [Solved] Can't login to account

    By mrj,
    • 1 reply
    • 780 views

  15. [Solved] Archieved account Username "rajapp"

    By sanchits,
    • 3 replies
    • 878 views
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