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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,504 topics in this forum

  1. [Solved] remove address from cluster

    By spikesp,
    • 1 reply
    • 592 views

  2. [Solved] The MYSQL server is offline on Ricky

    By Guest snowm,
    • 9 replies
    • 4.1k views

  3. [Solved] Request backup link from Tommy is never received

    By rk4,
    • 1 reply
    • 676 views

  4. [Solved] mysql error

    By msc,
    • 1 reply
    • 968 views
    • msc
    • msc

  5. [Solved] I try register in time but it failed

    By nemo1,
    • 1 reply
    • 665 views

  6. Backup Wizard - Restore MySQL® databases

    By jeep,
    • 2 replies
    • 727 views

  7. [Solved] Account Deleted: request new account

    By packman,
    • 7 replies
    • 1.1k views

  8. [Solved] Account Status

    By mamakuha,   
    • 2 replies
    • 984 views

  9. [Solved] Till when?

    By roguitar,   
    • 2 replies
    • 1.1k views

  10. [Solved] Remove DNS entry for etca.com.ve

    By etca,   
    • 2 replies
    • 1.2k views

  11. [Solved] Backup

    By mero,
    • 2 replies
    • 705 views

  12. [Solved] mariopilot.heliohost.org account recreation failed

    By mariopilot808,
    • 4 replies
    • 1k views

  13. [Solved] DNS entry removal

    By dylanjoz,
    • 1 reply
    • 599 views

  14. [Solved] Remove dns entry

    By astatin,
    • 2 replies
    • 607 views

  15. [Solved] Request to remove Addon Domain Entry on Tommy

    By nawit,
    • 1 reply
    • 559 views
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