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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,358 topics in this forum

  1. subdomain eu.org heliohost is not accessible

    By nguprus,
    • 1 reply
    • 830 views

  2. [Solved] /var on Johnny needs to be cleaned up

    By Piotr GRD,
    • 3 replies
    • 933 views

  3. [Solved] Account Archived

    By mramer,   
    • 2 replies
    • 876 views

  4. Unable to change primary domain on johny

    By iftakhar,
    • 3 replies
    • 701 views

  5. [Solved] Website Showing 404.htm

    By aniruddh,
    • 7 replies
    • 1.3k views

  6. Could u plz configure my email account

    By sylvain,
    • 7 replies
    • 1.3k views

  7. Invalid Login

    By hasoftwa,
    • 2 replies
    • 1k views

  8. SSL Certificates with Certbot & Let's Encrypt

    By xman993,   
    • 2 replies
    • 956 views

  9. [Solved] Adding/changing domain to a(nother) new one

    By greenley,   
    • 2 replies
    • 994 views

  10. [Solved] Disable max_user_connections

    By thaian,
    • 2 replies
    • 706 views

  11. Java support removed from account

    By johnsanf13@gmail.com,
    • 5 replies
    • 817 views

  12. [Solved] SSL Problem

    By atdx,   
    • 14 replies
    • 1.6k views

  13. [Solved] Getting an Error connecting to my website?

    By apexoi,
    • 1 reply
    • 649 views

  14. [Solved] Change main domain to eu.org

    By atdx,   
    • 8 replies
    • 1.3k views

  15. [Solved] Forum stuck on mobile view

    By Flaze,
    • 3 replies
    • 775 views
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