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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,223 topics in this forum

  1. [Solved] Account Archived

    By cpx0rpc,
    • 2 replies
    • 505 views

  2. DNS

    By justwolf,
    • 1 reply
    • 525 views

  3. [Solved] Changing Main Domain Not Working

    By radhikas,
    • 1 reply
    • 513 views

  4. [Solved] Archived Account Karaouf1

    By karaouf1,
    • 3 replies
    • 796 views

  5. [Solved] Pls unarchieve my account

    By Seekier,
    • 3 replies
    • 686 views

  6. Quicker access to java on Johnny server

    By emeros,   
    • 2 replies
    • 1.1k views

  7. [Solved] Changing Email Address

    By Flaze,
    • 7 replies
    • 1k views

  8. Chnage Main Domain

    By offerstrick,
    • 5 replies
    • 3.2k views

  9. Change Main Domain Doesn't Work

    By lmfwmi,
    • 2 replies
    • 520 views

  10. [Solved] Please Unarchive My Account

    By nbonds,
    • 2 replies
    • 550 views

  11. War Installation

    By Amoss,
    • 5 replies
    • 784 views

  12. [Solved] Chnage Main Domain and helionet username

    By offerstrick,
    • 3 replies
    • 615 views

  13. File Permissions

    By daskunk,
    • 3 replies
    • 735 views

  14. Account Inactive

    By danielz,
    • 1 reply
    • 491 views

  15. [Solved] Too many 500 internal server Erorrs

    By prisme,
    • 2 replies
    • 795 views
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