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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,127 topics in this forum

  1. [Solved] please do not suspend me again

    By djamell,
    • 1 reply
    • 561 views

  2. [Solved] Can't log in/can't change password

    By gawmonster,
    • 2 replies
    • 674 views

  3. [Solved] HelioHost has not gotten about to installing and configuring please help

    By kazirock,
    • 1 reply
    • 751 views

  4. 404

    By pamlaw20,
    • 1 reply
    • 355 views

  5. [Solved] Invalid Login

    By rbahar71,
    • 1 reply
    • 512 views

  6. [Solved] help can't run python script

    By belheart,
    • 3 replies
    • 827 views

  7. [Solved] Account Reactivation

    By creeper,
    • 2 replies
    • 548 views

  8. java installation request queue

    By jmoseaol,   
    • 3 replies
    • 1.1k views

  9. From Tommy to Amazon Web Services, how to do it?

    By qmuleiro,
    • 2 replies
    • 797 views

  10. Tommy - java servlet proxy error - error reading from remote server

    By gebets,
    • 1 reply
    • 653 views

  11. [Solved] I tried changing domain and after 24 hours its not changed

    By allstone,
    • 6 replies
    • 922 views

  12. dial tcp 65.19.141.67:3306: connect: connection timed out

    By arhimas,
    • 2 replies
    • 2.6k views

  13. Account Deletion

    By minamorc,
    • 1 reply
    • 419 views

  14. [Solved] PostgreSQL remote access

    By shashankbandari,   
    • 5 replies
    • 1.2k views

  15. HelioNet Account Password

    By walt,
    • 9 replies
    • 875 views
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