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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10076 topics in this forum

  1. [Solved] My account keeps shutting for inactivity, over and over

    By esn024,
    • 1 reply
    • 902 views

  2. Need more than one account

    By robyh,
    • 1 reply
    • 627 views

  3. cgi-bin error 500

    By bimaku,
    • 1 reply
    • 734 views

  4. File execute bug

    By ruller,
    • 2 replies
    • 847 views

  5. [Solved] account to be unarchived

    By kumar2003,
    • 2 replies
    • 1.1k views

  6. You must enable the intl extension to use the script. Please ask your hosting company to enable it. solve this probleme

    By pranit12,   
    • 1 reply
    • 1.2k views

  7. upload my website via FileZilla / Troubleshoot

    By niking,   
    • 3 replies
    • 1.2k views

  8. Autossl Not working on my domain

    By seintitus,
    • 2 replies
    • 838 views

  9. [Inactive] Is preserving timestamps through FTP transfer possible?

    By esn024,
    • 1 reply
    • 954 views

  10. [Solved] WinSCP Auth Error

    By NamelessRumia,
    • 9 replies
    • 5.7k views

  11. [Solved] PHP ioncube

    By Zerotrash,
    • 2 replies
    • 891 views

  12. [Inactive] Unarchive my inactive account

    By edusete7,
    • 1 reply
    • 647 views

  13. [Inactive] Move Account.

    By EinSchweizerYT,   
    • 3 replies
    • 1.5k views

  14. [Solved] Please unarchieve manojlamichhane.com.np

    By lnmanoj,
    • 1 reply
    • 601 views

  15. [Solved] Archived: qutz

    By qutzhaha,
    • 2 replies
    • 741 views
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