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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10075 topics in this forum

  1. Problem with domain redirect

    By azclubco,
    • 1 reply
    • 818 views

  2. Account suspended

    By dazee,
    • 1 reply
    • 728 views

  3. [Solved] Permission denied on non public schema

    By styxdb,
    • 0 replies
    • 648 views

  4. Web hosting

    By sujay,
    • 1 reply
    • 780 views

  5. Ruby On Rails

    By robertzo,
    • 1 reply
    • 903 views

  6. 90% Memory Usage even when nothing is running?

    By tgx20,
    • 1 reply
    • 730 views

  7. [Solved] PHP proc_open

    By cvary61,
    • 1 reply
    • 840 views

  8. [Solved] azclub change to furrbook

    By azclubco,
    • 7 replies
    • 1.4k views

  9. [Solved] Please unlock ftp

    By scannata,
    • 1 reply
    • 857 views

  10. [Solved] Why my phpmyadmin is not working at johnny.heliohost.org:2083

    By ctoabid1,   
    • 2 replies
    • 6.4k views

  11. [Krydos] 500 Internal Server Error when trying to run a Python program with Plotly

    By chekoii,   
    • 0 replies
    • 866 views

  12. Authentication problems, intermittent on main site against Tommy credentials

    By flexo,
    • 1 reply
    • 1.2k views

  13. [Solved] Error when adding domain alias for my website 1 2

    By man95,
    • 25 replies
    • 4.3k views

  14. [Solved] domain script error

    By Guest thehunte,
    • 1 reply
    • 741 views

  15. [Solved] ReactJs

    By gatekeeper,
    • 2 replies
    • 886 views
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