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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10075 topics in this forum

  1. [Solved] Unarchive account

    By maurobio,
    • 1 reply
    • 665 views

  2. [Solved] Unarchive Account

    By mrshm25,
    • 1 reply
    • 881 views

  3. [Solved] Ricky Unarchiving

    By dalfc,
    • 1 reply
    • 669 views

  4. [Solved] Adding .pp.ua domain fails

    By Anachoreta,
    • 12 replies
    • 2.5k views

  5. [Solved] Tommy Java TLS problem when connecting to MySQL

    By cridus,
    • 5 replies
    • 1.6k views

  6. [Solved] server move request

    By jon1melb,
    • 3 replies
    • 829 views

  7. [Solved] ASP.NET support

    By novafox,   
    • 4 replies
    • 1.6k views

  8. Account recovery request - hkr0x0a

    By hkr0x0a,
    • 1 reply
    • 694 views

  9. no name in database

    By teamnow,
    • 2 replies
    • 801 views

  10. [Solved] Move to Tommy

    By Chipicao,
    • 2 replies
    • 863 views

  11. Logs

    By J823,
    • 4 replies
    • 1.4k views

  12. Problem adding domain

    By piyushgu,
    • 1 reply
    • 655 views

  13. [Solved] Problem connecting to external MySQL db

    By gasparic,
    • 4 replies
    • 1.6k views

  14. [Solved] Move to Tommy request

    By dlaw,
    • 4 replies
    • 1.1k views

  15. [Solved] Please move my account to Tommy server

    By romany,
    • 3 replies
    • 995 views
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