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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,444 topics in this forum

  1. Suspended Tommy account status

    By Pamonit,
    • 1 reply
    • 542 views

  2. [Solved] Can't use my Tommy invitation

    By antonyz,
    • 2 replies
    • 610 views

  3. new account after tommy shutdown

    By juris,
    • 1 reply
    • 661 views

  4. Microweber Install (Softaculous)...

    By skullys,
    • 0 replies
    • 503 views

  5. Username change

    By infantex,   
    • 2 replies
    • 862 views

  6. Invalid certificate when email checks on Johnny

    By biggd,
    • 2 replies
    • 711 views

  7. [Solved] Delete ikk157

    By ikk157,
    • 7 replies
    • 1.3k views

  8. [Solved] Need admin to unarchive my account.

    By johninc,
    • 3 replies
    • 642 views

  9. [Solved] Was getting' Username not available' now getting 'Invalid Code'

    By strayer,
    • 4 replies
    • 843 views

  10. No Backup - how can I have my old site online again?

    By arkham19,
    • 1 reply
    • 670 views

  11. [Solved] domain cody.heliohost.org exists on ns2.heliohost but not ns1

    By mailftp,   
    • 1 reply
    • 731 views

  12. [Solved] Storage space and forum username

    By c2s,
    • 3 replies
    • 901 views

  13. [Solved] unarchive my account

    By saurabh0,   
    • 2 replies
    • 859 views

  14. Changing domain name of website

    By munny,   
    • 1 reply
    • 1k views

  15. [Solved] Account Queued

    By munny,   
    • 3 replies
    • 1.3k views
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