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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,228 topics in this forum

  1. https://tommy.heliohost.org:2083 Site cannot be reached

    By gadipati,   
    • 1 reply
    • 558 views

  2. Error 500 on files connecting to MySQL DB

    By mishra,   
    • 7 replies
    • 1.8k views

  3. Sub Domain

    By mymi14s1,
    • 3 replies
    • 687 views

  4. [Solved] Invalid Login

    By marcy,
    • 2 replies
    • 839 views

  5. [Solved] Lost 2FA access

    By primona,
    • 2 replies
    • 684 views

  6. [Solved] not working

    By ducky44,
    • 3 replies
    • 775 views

  7. Cron Jobs - notice: Undefined index: SCRIPT_FILENAME in...

    By roguitar,
    • 2 replies
    • 672 views

  8. [Solved] Change Cpanel username as well as forum username 1 2

    By offerstrick,
    • 20 replies
    • 2.1k views

  9. [Solved] My account and parked domain suspended for no reason

    By rhbr,
    • 8 replies
    • 935 views

  10. What is using my "Disk" and "MySQL Disk" space? & How to clear out and start over?

    By webdevsemo,
    • 2 replies
    • 717 views

  11. [Solved] Changed domian showing queued Page

    By offerstrick,
    • 3 replies
    • 781 views

  12. [Solved] Request to change domain name

    By trecosys,   
    • 4 replies
    • 916 views

  13. Cannot continue to cPanel

    By ktung,
    • 5 replies
    • 945 views

  14. Cloudflare & SSL in new subdomain 1 2 3

    By maicol07,   
    • 34 replies
    • 4.3k views

  15. [Solved] Getting error while opening my domain

    By devesh,
    • 9 replies
    • 1.4k views
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