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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,231 topics in this forum

  1. [Solved] mariopilot.heliohost.org account recreation failed

    By mariopilot808,
    • 4 replies
    • 914 views

  2. [Solved] DNS entry removal

    By dylanjoz,
    • 1 reply
    • 510 views

  3. [Solved] Remove dns entry

    By astatin,
    • 2 replies
    • 519 views

  4. [Solved] Request to remove Addon Domain Entry on Tommy

    By nawit,
    • 1 reply
    • 475 views

  5. [Solved] DNS-Problem with Nameserver ns2.heliohost.org

    By dl5ark1,
    • 5 replies
    • 1.1k views

  6. Tommy Server - Account Offline

    By jmccrary,
    • 2 replies
    • 659 views

  7. [Solved] 500 Internal Server Error with SSL notification

    By roguitar,   
    • 14 replies
    • 2.9k views

  8. Temp move panther1 to johnny (for now, will move back to ricky)

    By Guest snowm,
    • 2 replies
    • 463 views

  9. [Solved] engorgpk : Need Tommy invitation

    By engorgpk,
    • 5 replies
    • 742 views
    • Guest
    • Guest

  10. DTL Block and Extend Tags

    By Agrajag,
    • 2 replies
    • 755 views

  11. [Solved] Account issue

    By PF4Public,
    • 11 replies
    • 1.5k views

  12. [Solved] Ricky down

    By dl5ark1,
    • 9 replies
    • 995 views

  13. [Solved] Ricky status 1 2

    By jbbdude,
    • 15 replies
    • 2k views

  14. [Solved] Tommy account

    By matyka,
    • 2 replies
    • 591 views

  15. Move my account from Johnny to Tommy

    By rkaasi,
    • 4 replies
    • 735 views
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