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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,985 topics in this forum

  1. Change Main Domain Doesn't Work

    By lmfwmi,
    • 2 replies
    • 476 views

  2. [Solved] Please Unarchive My Account

    By nbonds,
    • 2 replies
    • 494 views

  3. War Installation

    By Amoss,
    • 5 replies
    • 709 views

  4. [Solved] Chnage Main Domain and helionet username

    By offerstrick,
    • 3 replies
    • 552 views

  5. File Permissions

    By daskunk,
    • 3 replies
    • 675 views

  6. Account Inactive

    By danielz,
    • 1 reply
    • 448 views

  7. [Solved] Too many 500 internal server Erorrs

    By prisme,
    • 2 replies
    • 748 views

  8. Process Kill Request

    By singular,
    • 1 reply
    • 479 views

  9. [Solved] Run AutoSSL

    By Guest icn,
    • 1 reply
    • 544 views

  10. Internal Server Error (Django)

    By form,   
    • 1 reply
    • 1.1k views

  11. Cannot access WEB_INF for libraries in ftp.

    By murpha,
    • 5 replies
    • 708 views

  12. [Solved] Tommy invitation after donating

    By superusu,
    • 1 reply
    • 488 views

  13. Install learninglocker

    By sola,
    • 1 reply
    • 576 views

  14. [Solved] Imagenes no se pueden ver

    By retrope,
    • 3 replies
    • 628 views

  15. New FTpP Account login problem

    By cvary61,
    • 1 reply
    • 632 views
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