Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,440 topics in this forum

  1. Requesting Logs for my files

    By ar7,
    • 2 replies
    • 736 views

  2. [Solved] Account Suspended - Lily

    By paladino,
    • 4 replies
    • 787 views

  3. [Solved] Java mail cannot connect to the SMTP server mail.vaninf.heliohost.org

    By vaninf,
    • 0 replies
    • 555 views

  4. Johnny server shell access

    By natanapp,   
    • 2 replies
    • 957 views

  5. [Solved] Can't access web server via FTP

    By nimeshk,   
    • 10 replies
    • 1.8k views

  6. [Solved] Tommy invitation missing

    By cj7.limited,
    • 4 replies
    • 658 views

  7. [Solved] Can't press next when creating an account

    By heirloom,
    • 2 replies
    • 692 views

  8. [Solved] Unarchive

    By kurczak9,   
    • 1 reply
    • 793 views

  9. Error: File is writeable by group

    By n10mesas,
    • 2 replies
    • 1.5k views

  10. [Solved] Release domain from suspended account

    By heirloom,
    • 1 reply
    • 600 views

  11. More PHP Upload

    By qutz,
    • 5 replies
    • 911 views

  12. [Solved] Transfer domain to new account, 404 error

    By tvhee100,   
    • 2 replies
    • 821 views

  13. Strange Error after changing the Host

    By Nivimbot_forum,
    • 1 reply
    • 568 views

  14. [Solved] unarchived my account

    By meshkat2,
    • 1 reply
    • 495 views

  15. Error

    By amansing,
    • 1 reply
    • 623 views
×
×
  • Create New...