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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,234 topics in this forum

  1. [Solved] php version issue

    By k28a,
    • 2 replies
    • 509 views

  2. [Solved] Enable remote PostgreSQL

    By omnig,
    • 1 reply
    • 443 views

  3. [Inactive] How to cron job every five minutes with mysql

    By arcadoo,
    • 1 reply
    • 551 views
    • Guest
    • Guest

  4. [Solved] Userdata Why my Website still in Userdata after suspension of my account

    By costcowh,
    • 6 replies
    • 843 views

  5. [Solved] Multiple email servers

    By biggd,
    • 8 replies
    • 1k views

  6. [Inactive] SSL

    By smi93ctb,
    • 1 reply
    • 593 views

  7. [Solved] Old sub-domain unavailable but still around

    By tpog,
    • 8 replies
    • 961 views

  8. [Solved] Hi! i did a donation for your service. i need your help Helionet

    By smmdsa,
    • 3 replies
    • 474 views

  9. [Solved] Please move user

    By Guest yikes,
    • 3 replies
    • 508 views
    • Guest
    • Guest

  10. [Inactive] The MySQL server is currently offline.' error on cpanel

    By ahmed349,   
    • 2 replies
    • 1.3k views

  11. [Inactive] Get some more Disk Usage Space

    By skt,   
    • 6 replies
    • 911 views

  12. [Solved] Account Password

    By alecdavi,
    • 0 replies
    • 346 views

  13. [Inactive] Free SSL certificate

    By iffatsh,   
    • 2 replies
    • 1k views

  14. [Solved] AutoSSL not running

    By Guest h4ckd0wn,
    • 4 replies
    • 780 views
    • Guest
    • Guest

  15. [Inactive] Having a problem installing Xenforo using Heliohost's MySQL database

    By guntxjak,
    • 3 replies
    • 680 views
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