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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,981 topics in this forum

  1. [Solved] I try register in time but it failed

    By nemo1,
    • 1 reply
    • 538 views

  2. Backup Wizard - Restore MySQL® databases

    By jeep,
    • 2 replies
    • 569 views

  3. [Solved] Account Deleted: request new account

    By packman,
    • 7 replies
    • 812 views

  4. [Solved] Account Status

    By mamakuha,   
    • 2 replies
    • 820 views

  5. [Solved] Till when?

    By roguitar,   
    • 2 replies
    • 984 views

  6. [Solved] Remove DNS entry for etca.com.ve

    By etca,   
    • 2 replies
    • 971 views

  7. [Solved] Backup

    By mero,
    • 2 replies
    • 578 views

  8. [Solved] mariopilot.heliohost.org account recreation failed

    By mariopilot808,
    • 4 replies
    • 847 views

  9. [Solved] DNS entry removal

    By dylanjoz,
    • 1 reply
    • 462 views

  10. [Solved] Remove dns entry

    By astatin,
    • 2 replies
    • 472 views

  11. [Solved] Request to remove Addon Domain Entry on Tommy

    By nawit,
    • 1 reply
    • 426 views

  12. [Solved] DNS-Problem with Nameserver ns2.heliohost.org

    By dl5ark1,
    • 5 replies
    • 981 views

  13. Tommy Server - Account Offline

    By jmccrary,
    • 2 replies
    • 604 views

  14. [Solved] 500 Internal Server Error with SSL notification

    By roguitar,   
    • 14 replies
    • 2.7k views

  15. Temp move panther1 to johnny (for now, will move back to ricky)

    By Guest snowm,
    • 2 replies
    • 419 views
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