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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,735 topics in this forum

  1. Change Main Domain Doesn't Work

    By lmfwmi,
    • 2 replies
    • 428 views

  2. [Solved] Please Unarchive My Account

    By nbonds,
    • 2 replies
    • 452 views

  3. War Installation

    By Amoss,
    • 5 replies
    • 643 views

  4. [Solved] Chnage Main Domain and helionet username

    By offerstrick,
    • 3 replies
    • 491 views

  5. File Permissions

    By daskunk,
    • 3 replies
    • 607 views

  6. Account Inactive

    By danielz,
    • 1 reply
    • 389 views

  7. [Solved] Too many 500 internal server Erorrs

    By prisme,
    • 2 replies
    • 687 views

  8. Process Kill Request

    By singular,
    • 1 reply
    • 432 views

  9. [Solved] Run AutoSSL

    By Guest icn,
    • 1 reply
    • 507 views

  10. Internal Server Error (Django)

    By form,   
    • 1 reply
    • 1k views

  11. Cannot access WEB_INF for libraries in ftp.

    By murpha,
    • 5 replies
    • 641 views

  12. [Solved] Tommy invitation after donating

    By superusu,
    • 1 reply
    • 432 views

  13. Install learninglocker

    By sola,
    • 1 reply
    • 523 views

  14. [Solved] Imagenes no se pueden ver

    By retrope,
    • 3 replies
    • 560 views

  15. New FTpP Account login problem

    By cvary61,
    • 1 reply
    • 591 views
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