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tnx

Your account was suspended for High server load: using 200.52 GB memory when the daily limit is 200 GB. Whatever you were running caused too much load. Things like Node and WordPress are the top reasons for account suspension. If you're not sure what caused the load, if you let us know more about what you're running, we can try to suggest ways to keep your memory load down. We recommend you keep an eye on your account load numbers on the load page within your dashboard. I have unsuspended the account now. Please fix the issue quickly since if you make no code changes, another suspension is likely, and there is a Three-Strike Policy in place for repeated infractions of the Suspension Policy. Also, please please please always keep backups of your important files, both at HelioHost and everywhere else. We have seen a lot of users learn the hard way about not keeping backups, and I know from experience how upsetting it can be to lose all your hard work. We strongly recommend that you make regular backups inside Plesk and then download the backup to your local machine. We have info in our Wiki about making Account Backups that you can follow.

Dear HelioHost Support Team, I hope this message finds you well. I recently attempted to log into my Tommy account (username: live7day, linked to the email admin@live7day.com) to check on my hosted website, but I was unable to access it. The login page stated that either the username or password is incorrect. When I checked the HelioHost website directly, I saw that my account has been suspended. I am unsure of the reason for this suspension, but I would sincerely appreciate the opportunity to regain access, even temporarily. I have not yet backed up my website's files and code, and I would like to retrieve them as soon as possible. Once I’ve backed up my data, I will promptly disable or delete the website if required. Please let me know if any further information or clarification is needed. Thank you in advance for your time and assistance. Best regards, live7day

Sorry, yes there was a misspelling. Correct: gmpacademy.eu. Thanks for confirming Wolstech.

The domain https://gmpacademy.eu/ is working properly for me. Please clear your cache. (Note in your reply you misspelled the domain gmpacedemy.eu, that domain is for sale so I wouldn't expect that one to work if the misspelling was intentional).

It's gmpacedemy.eu

You can delete your account here: https://heliohost.org/dashboard/delete/ If you would like to remove your forum account too, please let us know when we can delete that on our side.

A backup of your account can be downloaded here: https://heliohost.org/backup/ If you need instructions on how to extract the data from the backup, please see: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File

Websites do not support being accessed by IP address because the server uses SNI. You must use the domain. If you try to use the IP address, it will always show the countdown page. What domain is not working for you?

Good morning, I'm checking on the assigned ip: http://65.19.154.90/ and since yesterday the page is showing a time countdown of the page about to start. I changed my dns to ns1.heliohost.org ns2.heliohost.org I wonder if I set it up correctly. Could you please check if there's something missing? Thank you

I would like to formally request the deletion of my HelioHost account associated with the Tommy server. The account username is niaoniao, and it is linked to the email lenyjoybanasing@gmail.com. My project is now complete, and I no longer need the hosting service. Please proceed with permanently deleting my account and canceling any associated subscriptions. Thank you very much for your support and service throughout my use of the platform. Best regards, Naomi Liu lenyjoybanasing@gmail.com

Dear HelioHost Support, I would like to request assistance in downloading the current contents of the httpdocs directory for my website, skillconnect.helioho.st, as part of my backup process. Please let me know the best method to securely access and download these files, I would really appreciate your guidance. Thank you for your support. Best regards, Naomi Liu lenyjoybanasing@gmail.com | username: niaoniao

Hello, I would like to download the current httpdocs files in my skillconnect.helioho.st website for backup.

Unsuspended. It may take a few minutes to work again. please let us know if you need anything else.

I would like to keep the one linked in lenyjoybanasing@gmail.com (username: niaoniao). Thanks.

You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

Dear HelioHost Support Team, I hope this message finds you well. I recently attempted to log into my Tommy account (username: niaoniao, linked to the email lenyjoybanasing@gmail.com) to check on my hosted website, but I was unable to access it. The login page stated that either the username or password is incorrect. When I checked the HelioHost website directly, I saw that my account has been suspended. I am unsure of the reason for this suspension, but I would sincerely appreciate the opportunity to regain access, even temporarily. I have not yet backed up my website's files and code, and I would like to retrieve them as soon as possible. Once I’ve backed up my data, I will promptly disable or delete the website if required. Please let me know if any further information or clarification is needed. Thank you in advance for your time and assistance. Best regards, Naomi Liu lenyjoybanasing@gmail.com

Your IPv4 reverse DNS, and IPv6 reverse DNS are both set up correctly for the domain mail.wiimart.org. If you want us to switch it to some other domain just let us know. There is one PTR record for your IPv4 and one PTR record for your IPv6. If you're talking about this CNAME 149.191.19.65.in-addr.arpa. 86385 IN CNAME 149.subnet144.191.19.65.in-addr.arpa. your friend doesn't know what they are talking about because that is how reverse DNS control is delegated to subnets that are smaller than /24. The only way it could be removed is if we either bought the entire /24, which costs $256 per month, or contacted our ISP every single time some VPS user wanted to change their reverse DNS. If your friend is talking about "should only be one present" meaning one PTR record between both IPv4 and IPv6, once again they have no idea what they're talking about because if your VPS sends email via IPv6 then that PTR is used and the remote server(s) don't even know about the IPv4 PTR. Likewise if your VPS sends email via the IPv4 then the IPv4 PTR is the only one that matters and remote server(s) have no idea that the IPv6 PTR even exists so they can't possibly interfere with each other.

As above, this is due to the maintenance on Johnny. The background service needed to renew an account is not running at this time because of the maintenance. Your account is in the queue to be renewed though, and will finish renewing automatically when the service is eventually restarted. I don’t have an estimate as to when that will occur.

This is occuring due to the active maintenance on johnny. You can read the news post below to learn more.

Hello, dear HelioHost team! I have some trouble renewing my account. Usually, it takes several (let's say from 2 to 10) minutes to renew my account, but today I can't do this in several hours already.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Profuse thanks to whomever fixed VPS111 Nice. That's my "PHP Static content management" system, "Annie De Browsa" (ADB) thing from the wayback machine! https://centrewebdesign.com/anniedebrowsa/public/index.php So this is what it's been about, this whole time w/ me whining about templates and open base dir directives. (index.phtml which auto load to iframe from the .php hence these differentiation w/ the extension) ASSUMED: have a folder open in your file manager on your "localhost" development machine USE of "Annie De Browsa" (ADB): from YOUR development path, enter into ADB i-frame the system path, and click "convert" (whatever the button says there) It uses _GET so, you can send to it from command line, as part of your operations (e.g. SHELL$> /usr/bin/firefox /var/www/html/anniedebrowsa/index.phtml?path2url=/var/www/html/my_new_project/is-asp-dot-net/index.aspx becomes http://localhost/my_new_project/is-asp-dot-net/index.aspx I mess w/ python stuff mostly now, so this is just an old project i wanted to "complete", also for understanding PSR-4 / Autoload stuff in my own projects. Cheers and thanks again! What files did you edit to enable it correctly? I tried many various things. I'm pretty sure I know what it's supposed to be outside of Hestia.

Update: Solved it by editing PHP-8_3.tpl file. Hope this is not a destructive issue.

Hello everyone, My script created the directory /arniskali.com/bma/static/imagens_conteudo to store some images, but it ended up with the permissions rwx r-x r-x and the owner apache apache, so I’m unable to interact with it. Could you do a chown on this directory to talesaz psacln rwx rwx rwx? Thanks! I’m on the Morty server.