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An update from one of the root administrators:

Here are screenshots of the logs

The work being done on the server has concluded. 🙂 The error message screenshot you posted said "check logs for exact error details", and I've given you a link explaining how to check your account error logs. When you got the same error today, did you check your account error logs using the guidance I sent? Please post what you see in the account error logs, since there should be more details in there to help troubleshoot the issue. Thanks!

We turned off webmail on Tommy late last night. Thanks for letting us know that the performance has in fact improved Please let us know if you need any additional help.

Can you please downgrade it (Username: msbsurfi) and upgrade the other (Username: hhfn). Best Regards, MD Shifat Bin Siddique

Today a quick check shows that the situation has greatly improved: no 503 errors and normal response time. Thanks staff, you guys are great !

Oh there is an error. My account with username msbsurfi has been moved but hhfn was supposed to move.

Yeah, it's a temporary thing related to our fix for the constant 503 errors we've been experiencing on the Tommy server. Scheduled tasks will be back soon.

Looks good. I have credited your account with a balance of $6, and started the move to Morty. Since you're using Cloudflare you'll need to keep an eye out for the second email, and change your DNS records yourself as instructed.

I just checked and I'm still getting the same error. What can I do?

Payment made. Can you please check.

Domain added. Please be sure to configure DNS, the domain may take up to 2 hours to work.

Wanted to update on this topic. In the end, the most practical (and best) option to transfer emails to a new hosting account is: while old server is still live on new server, create same inboxes with same passwords do an IMAP sync from new server inboxes for existing inboxes emails (this copies all emails from current email addresses into new addresses at new provider while DNS has not moved yet. once all these are done, at any time, update name servers to point to new hosting provider and boom, everything operates as if nothing happened... Just my 2 cents.

There was some work being done on the server last night. I'm not sure if it might have impacted your install attempt, but you can check the error logs in your account for more details on the issue: https://wiki.helionet.org/View_Error_Logs We recently tested AbanteCart software, you can find our benchmark report on the chart on the page below. Please be aware of its potential to cause high account load: https://wiki.helionet.org/Common_Software_Load

Hi; My account/username is chrisohps kindly add the following subdomain to my account please: news.burken.com Thanks you

Another user has the same problem, it appears to be affecting Tommy in particular. I'm not sure what the issue is, but I'll update you once an administrator looks into it.

This appears to be an issue specific to Tommy. I'm not sure what the cause might be, but it could be related to our efforts to isolate the PHP HTTP 503 errors. I've escalated your thread so an administrator can look into this.

Domains added. You'll need to create an A/AAAA record pointing to Morty's IP for each domain, or switch to HelioHost's nameservers for the changes to take effect.

Hello, I am unable to access the schedule task page as I am receiving a "permission denied" error. Could you please let me know why this is happening? Thank you.

My domains: pilyuhuinyu.ru pilyuhuinyu.store My login: chekavo

Domain added. You'll need to create an A/AAAA record to Tommy's IP address or switch to HelioHost's nameservers plus allow for 1.5 hours for the changes to take effect.

Server: Tommy User: shanka I am suddenly not able to see Scheduled Tasks in my plex dashboard. I have scheduled 4 tasks that run once a day and they are not even system heavy. I don't intend to schedule any more either. Please can you reinstate my access to Scheduled Tasks. Thanks!

Hello, I am testing some stuff for a project and couldn't make AbanteCart to work, here's the error log. Could you please help me with this issue?

You posted this same question before in which I've already replied to:

Add a domain：helionet.zdsa.inf.ua