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  2. I know creating SFTP accounts is disabled for security reasons (Plesk doesn't jail them properly), but it used to be possible to create regular FTP accounts (for use on port 21) in Plesk. FTP account management is currently turned off in the service plan...not sure if that's intentional due to the SFTP thing, or just an oversight during the recent service plan maintenance. Krydos will need to look at this...
  3. Today
  4. It doesn't matter if you used a different email to create the other account. Our rule is one account per human being, not one account per email address.
  5. That is another mail account and this is another mail account
  6. Domain mbo-wp.helioho.st removed. If you need a copy of the files for that domain, they can be downloaded from https://heliohost.org/backup/ The domain mbo.helioho.st cannot be removed because accounts must have a main domain.
  7. You're suspended for creating more than one account. Users are only allowed to have one account. The other account was already unsuspended here: https://helionet.org/index/topic/64805-solved-unsuspended-my-account/
  8. Unsuspension My Account Because I am Not Cross The Terms & Conditions.
  9. Hi, Can you please remove the following unused domains : mbo.helioho.st mbo-wp.helioho.st Thanx in advance
  10. Hi, I don't see any option in Plesk to add / delete / manage FTP account. How can I do it ? Account name: matyka.heliohost.org
  11. Domain added. You'll need an AAAA record/HelioHost's nameservers configured for it to work.
  12. Hello can you create the domain: maplewawi.helioho.st. thank you
  13. Username: nepnep7601 I would like this domain to be added as an addon domain: blog.imm0nv1nhtv.is-a.dev
  14. That account isn't suspended, but rather over the storage quota. a root admin can help clear some of your storage space. Escalating...
  15. Hi, Please unsuspend my account. User: vamdsgn Thank you
  16. I would like to keep this account: karthikeyan2508.
  17. I upload on https://tommy.heliohost.org/smb/file-manager/list
  18. This support request is being escalated to our root admins.
  19. Hi there, I'm using self-hosted Matomo for my client's site that I installed from Softalacous for web analytics, and it recommends increasing the MySQL max_allowed_packet to at least 64MB. Could you please increase this setting for my client's account (mrjaybenz)?
  20. Yesterday
  21. You joined the forum back on January 6, 2010 so you've been with HelioHost quite a long time! 😄
  22. We have a guide here on how to set up email inside Hestia control panel running on a VPS: https://wiki.helionet.org/VPS_Email Please give that a try and let us know if you get stuck.
  23. If you want to use HelioHost's nameservers, please use ns1.heliohost.org and ns2.heliohost.org. We have a guide here on how to set things up in Namecheap: https://wiki.helionet.org/Namecheap_DNS_Records For the VPS email issue, I'll drop some info in the other thread you raised for that here: https://helionet.org/index/topic/64883-vps-ubuntu-email-conf/
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