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I have reset your account, and you will receive an email in a bit with a link. Click the link in the email to take the next steps in the reset process.

I'm not sure what you mean by this, but to expand on my point from the last post: You can have up to 10 domains on a single account. There is no way for anyone to know whether the domain is on a separate account or on the same account as another domain. Since no one else needs to login to your personal account or your business account, which is the only way anyone would know that your business domain is on the same account as any other domain, I don't see the point of having multiple accounts.

Hestia has to be installed on a fresh operating system with no other installed software or files. Do you need a backup of anything on your VPS before we wipe it clean, reinstall the OS, and install Hestia for you?

I suspect you didn't get a response because nobody here knows how to do this. I've never really used Roundcube for much beyond testing mailboxes. I use Gmail as a front end to check my HH emails instead. On Gmail, doing this is as simple as creating a filter with the criteria "filename:gz" and specifying what to do with the messages. Based on the link you gave, you could probably change the content-type field to application/gzip (or possibly application/x-gzip) to make it look for .gz instead of regular zip. I've never used sieve though (and honestly I'm not sure the Plesk Roundcube even supports it).

have you tried to SSH in and run (sudo systemctl reboot)

This support request is being escalated to our VPS admins.

I want to reboot my vps how should I do that it says interactive interaction required.

already working, thank you

Could you please confirm which account username you want unsuspended? I don't find an account named "OrionElectronica" and when I search using the email addresses associated with your forum account, no hosting accounts are found. We recommend using the same email address on your forum account as on your hosting account, to make it easier for the unpaid volunteer staff to help users.

So could you deactivate one account and activate this last one?

You're very welcome! 🙂 Please let us know if we can help with anything else!

See https://helionet.org/index/topic/65513-account-locked/

You have to reset your account and start over to swap addon and main domains, because trying to swap them in the system will break the account. Resetting your account deletes all of your data and requires you to set everything up again. There's not really any good reason to do this as your domains behave the same either way to the general public. It's just their appearance in the control panel that's different.

This was just answered on another thead. we may exluce this thread. thank you.

Users can verify their own accounts with Google using the HTML file upload method, without needing a root admin to intervene. Please have a look at the Wiki guide here and let us know if it did not work for you: https://wiki.helionet.org/Google_Site_Verification

Hi, my account got locked, and I think it is because the space limit was reached. I am trying to clean it on Plesk panel, but because my account is locked, it is not allowing me. Can you help me clean up space on my account? a. your HelioHost username strongwind b. the server your account is on tommy c. your HelioHost main domain docesleitemel

Your account was indeed suspended for going over your 1000 MB storage limit. You are using 1004.86 MB currently. Sometimes, users keep too many account backups that cause them to exceed the storage limit, and we have a Wiki page with help on how to limit the number of backups here: https://wiki.helionet.org/Account_Backups#Limiting_the_Number_of_Backups_Stored_in_Plesk Another cause of excess storage can be not setting up error log rotation, and for help with that, please see here: https://wiki.helionet.org/View_Error_Logs#Limiting_the_Storage_Space_Used_by_Error_Logs If you're unable to delete any files and would prefer to increase your storage limit, you can make a one-time donation. For more information on this, please see: https://wiki.helionet.org/Donations_for_Increased_Storage To upgrade the storage space on your account, please visit: https://heliohost.org/dashboard/storage/ This process is fully automated, so you do not need to contact an admin to increase your storage space. In the meantime, I'll escalate this thread to a root admin. Usually what happens next is that a root admin will check your account when they have a moment. Typically, they will empty your trash folder and check for obvious ways to reduce your disk usage to see if it can be brought back under the limit. In the meantime, if you can think of any folders that you might want deleted to reclaim some storage space, please let us know.

Dear @wolstech Can someone please have a look at my question? It is open since August 12. Kind regards.

Hi, my account got locked, and I think it is because the space limit was reached. I am trying to clean it on Plesk panel, but because my account is locked, it is not allowing me. Can you help me clean up space on my account?

Hello I need add a TXT record for google webmaster tools twoofswords.net google-site-verification=Cpxik_4rIOKQyCGSZYXBz4MI7I3PxedoV6rVrT36QR0 I cant find any way to edit dns in Plesk , can you help me ? thank you w2hsystem

Apologies if I was unclear - I'm looking to have codecreature.helioho.st point to codecreature.net, so the helioho.st site would be the alias and the .net site is the actual website. It looks like it's been set the other way around

Understood, very grateful for the quick and useful response. Thank you very much!

This support request is being escalated to our VPS admins.

Escalating to get Hestia installed for you.

Someone probably just did a normal domain add. When we add domains, they automatically get set up as an additional website because our admin tools do not support aliases even though Plesk itself can handle them. The domain codecreature.net has been manually converted to an alias. It can take up to 2 hours to function.