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Request a new download link from https://heliohost.org/backup/ I added the backup from May 8th when Johnny was powered off.

I've unsuspended your account. Please allow your account up to 2 hours to fully reinstate. If you're using Wordpress, please be aware that WP is one of the main causes of account suspension. We have more information on how to try to mitigate WP's high account load on our technical documentation wiki page here: https://wiki.helionet.org/WordPress

Dear HelioHost Support Team, My account lismo was suspended due to excessive resource usage. I sincerely apologize for the inconvenience I may have caused to the server and other users. I have reviewed the resource usage data on my dashboard and understand that my account exceeded the daily limit. After investigation, I believe the high usage was caused by [请在此简要说明原因，例如：leaving SFTP sessions open too long / frequent cron jobs / scripts that consumed too much CPU or memory]. To prevent this from happening again, I will: 1. Optimize my scripts and reduce their resource consumption 2. Close idle SFTP connections promptly 3. Adjust cron job frequencies to run less often I kindly request that you unsuspend my account. Once reinstated, I will strictly follow the Terms of Service and actively monitor my resource usage at https://heliohost.org/dashboard/load/ to ensure compliance. Thank you for your understanding and assistance. Account details: - Username: lismo - Server: [Tommy / Johnny / taoismchinese.com] Best regards, lismo

atrium.city Thank you, greatly appreciated

Thank you for the time spent.

That's correct, I used Plesk. @Krydos please cancel the import. I will use phpmyadmin from now on. Thanks

I assume you did imported directly this through Plesk, as if you had done it through phpmyadmin it would’ve timed out long ago. Krydos can cancel this.

Escalating.

Hi, I already have a backup from 2024. I would be very grateful if you could get me the most recent backup you have.

MySQL and is a DDL to create two tables

What type of database are you trying to import?

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

kz370

Hi there, Yesterday I started a database import to add a couple of tables and as of today it has not finished. Is there a way to cancel the DB import? Thanks in advance

DKIM, SPF, and DMARC have been set up for the domain agus787.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This support request is being escalated to our root admins.

Hi, Requesting SPF, DKIM, and DMARC records be added to my account to resolve issues on outgoing mail. Thanks! heliohost username: agus787 domain name: agus787.helioho.st

An email with a backup link for account a2025 has been sent to you. It looks like its a dump of your home folder from the day of the crash. You should be able to open that with a tool like 7zip and extract your files, then reupload them. It's possible that a full account archive with databases may also be available. Your account looks like it got archived on March 29 for inactivity (which effectively creates a backup), so its possible that file may be recoverable. Escalating to Krydos to see if this is recoverable.

Which domain is this for?

It's because your account was deleted. When the accounts recover from the Johnny crash, it only comes back with whatever main domain you pick. I've added mydigitallife.tk back to the account for you. It should work within 2 hours. Free subdomains ending in heliohost.org are no longer available to users, and have been restricted to system functions and staff accounts for several years now. It's just that a few users like you have been here so long that they still had them on legacy accounts. I've temporarily added it back, but it will redirect users to astron.helioho.st when they visit it so bookmarks and search results for your old domain can find the new one. There will be a point where the .org domain stops working, so please notify your users. It can take up to 2 hours to function. You have to unpack that on your PC and manually restore the files. You can't use the built-in Plesk restore function to restore it. Depending on the format, it's either a plain tar.gz archive containing a copy of your home folder, or a plesk backup (which can unpacked using these instructions: https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File)

Oh yeah, that domain could be an issue if changing it means having to update/replace the firmware on old embedded devices. I'll put it back for now for you as an alias so you have both. It could take up to 2 hours to work, and will show the same content as the .us domain. In the meantime, please update your service/documentation so that new users and updates going forward will access your service through the .us domain instead. There will eventually be a point where we eliminate the remaining .org domains from user accounts.

Everything is the same, I still can't access anything via ftp or ftps. I used to have two domains: https://astron.heliohost.org/ and a parked domain http://mydigitallife.tk/, they still don't work. They are not at all visible on Plesk. The only place I can access now is https://astron.helioho.st/getting_started.html. There, a timer appears, which ticks, but doesn't go anywhere if time ends. When I can get to the Plesk panel https://johnny.heliohost.org/smb/web/view, I tried to restore using the recovery files (the backup I got when the server crashed), but the upload starts and takes a while, a message appears that it cannot be restored because the recovery file is corrupted or made with an older Plesk version. So, what to do next or what can I do?

Fabulous! All working now, after upload via Plesk 🙏

Thanks a lot, the most recent logs tell me about remaining daily users too.👍 These are on devices abandoned by their vendor 15 years ago, but popular among expats, and more recently, kids. Keeping the .org TLD might spare them the hassle of reflashing to a new server's address.

Hi. Sorry, me again. Looks like some dependencies didn't get properly installed with my last request for whatever reason, so I'm back with Account Username: dragoe Sever: Johnny Version: Python 3.14 Modules: Sniffio tzlocal Apologies and thank you very much