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A VPS admin will reach out to you. Just as a heads up, I believe that additional IP addresses cost an additional $1 each.

Domain added, it'll take effect in a little under an hour.

Hi there! I would like to request adding this domain 'bochard.net' to my heliohost account 'b0chard', and also make it as the main. Thank youu!!

Hello, i have currently created a databse offline on mysql that i want to make it online for other people to access/ edit. how do i go about this?

I paid for a server with the expectation of using it as a custom name server for my domain. I believe an extra IP would do the trick. Please get back to me through my email, mzking900@gmail.com

There's not much I can look at since you already deleted them. I guess if it happens again let us know without deleting them first.

Let’s see what Krydos has to say.

Domain added. it can take up to 2 hours to start working.

Thank you dear Wolstech for your message. 1) The maximum seize of the total hosting account was not reached by far. Nevertheless I was happy with the postmaster e-mail because it indicated a synchronisation problem. But yes please, ask Krydos to look into it and determine why I received the postmaster e-mail anyway. 2) IMAP: the Mail client on my Apple device does synchronise all folders that are listed in webmail/Roundcube. As try-and-error, I changed the language settings of webmail/Roundcube from my native language to English-US. Roundcube now uses the same term "Junk" as well as the Mail client on my Apple device. Maybe this will do the trick. 🙂

The mailbox is not actually unlimited. The maximum size of a mailbox should be the same as the remaining free space on your hosting account (unless you manually cap the mailbox at a lower amount). The postmaster email used up a few KB at most, so just fit in there. If you have plenty of free space and you received this email anyway, let me know and I'll have Krydos look at it. As for the IMAP issue, odds are it's because your mail client is expecting the spam folder to be called something else, or is not configured to sync things other than inbox and sent. I've seen this happen before with the trash folder as well, for example some clients like older outlook would expect trash to be called "deleted items".

Hello dear support team, I received a message from postmaster@johnny.heliohost.org. First I thought it was spam. The message states: Hello! Your mailbox is 95% full. To continue receiving mail, delete any letters you no longer need or ask your hosting provider to increase your mailbox quota. You have to know that for the mailbox in question, I can access it not only through webmail, but also through my mail client (Apple/iPhone/iPad) by IMAP on my Apple device. This works fine as far as I can see. I do this so I can train the spam-filter and set it to the right level. So through my mail client, I checked the mailbox account in question that was indicated as 95% full. In my Mail client, all folders were empy. I refreshed my Mail client on my Apple devicde a few times, but still all folders, including the spam folder, showed there were no e-mails. Just to be sure, I logged into Plesk control panel, went to "Mail" section, and saw to my astonishment that the mailbox in question indicated that the usage was “89,4Mb of unlimited”. So then I accessed the mailbox in question through webmail (Roundcube). Again to my astonishment, the spam folder contained 14 spam-mails, that were not showing up in my Mail client on my Apple device. The volume usage indicator of the mailbox indicated 79%. Again I refreshed my Mail client on my Apple device a few times, but the 14 spam mails did not show up in my Mail client. I checked all spam-mails in the webmail (Roundcube) and deleted them. The volume usage indicator went back to 0% immediately. After that, I went back to the Mail section in Plesk control panel. I refreshed the mailbox account in question, and it went back to “0 B used of unlimited”. When I check the details of the mailbox in question, it states “Default size (Unlimited)”. Also when I check my account details in Plesk, it states “Mailbox size, Unlimited”. My questions: 1) If my mailbox is unlimited, how then can I receive a message from postmaster@johnny.heliohost.org that my mailbox is 95% full? 2) How can it be that IMAP is not properly synchronised between Plesk/Webmail/Roundcube and my Mail client? (what can I do about it?) Kind regards.

Hello I'd like add domain , user w2hsystem occhialigraduati.com thank you

Domain added, it'll take effect in about an half an hour.

Hello can you add: Savanna.drumz@helioho.st

Wow 15 years already, im gonna say it polite "i think"; sh**t time past fast lolll. There was back then if i remember Stevie and Johnny, i think i was on Stevie back then; there was cpanel at that time. There was 2 or 3 ways to use some webmail, one of them i remember was squirrel; think there was also roundcube. When i'll have more time i'll do some changes on my website, i have my ways of life as each of us have; but still it's important for me to stay with heliohost. The only thing is some times i'd like, if it's possible is not to have to logon each month, but at leass at two months. Because some times i forget to logon. A thing for sure for being so many years, proof that i want to stay with you. I'm sure trough the years the admins and moderators have notice that i dont have any bad intentions. Also i do think that what i do is good things, with no bad thinkings and no bad intentions. As always it's important to give my thanks to the peoples help into my life. Like i say (by joking), it's important to be nice to peoples; you never know if some one gonna win very big at some lottery ticket numbers. Hihihihihi. Some times i think to simply once a while in the forum section about other discussions, tell some jokes just to put some smiles into peoples lives. But the things is most joke i hear are adult jokes, and i never know if it could offend some peoples? Once again many thanks. Sylvain A+

What is the username of the account?

My account has been suspended and I need to reactivate it

@Krydos I didn't know that. I have been re-reading your messages and cannot find any mention of this anywhere : I did find this though : And I also did say : I said it was good enough, I Didn't insist on you to waste your time. The FAQ did say to open a customer ticket for this specific NGINX request, I didn't know I was supposed to understand everything at first try. I also mentionned I was very new to all of this, my first line of code was 1 month ago, sorry for not understanding node.js, ports and websockets right away. Also, it does work in the main citadel.helio.st domain, the files just need to be in 2 different folders, i'm sure there is a better way to do this, that is why I asked. Thank you for your help, won't take up more of your time

I feel like I've already explained this several times. If you set up a websocket on a domain it can only be a websocket, and other stuff like .js files cannot be served on that domain. That's why I set up wss.citadel.helioho.st as the websocket so you could put a real website with .js files etc on citadel.helioho.st. You said "I like the sound of this better" so I wasted like 45 minutes of my time reconfiguring your account which was working perfectly fine to change the domains around for no reason other than you like the sound of it better.

@Krydos Would you please help me fix this last issue ? Now it works because i put all my files in double, once in the public folder, and once in httpsdoc folder If I only put them in one folder, i : - either get an error from server.js saying that it cannot find the file, in the bot control script. - or (if i choose the other folder), I get consoles errors from index.html saying that it cannot locate the files Both seem to be looking for the files at different locations. This wasn't the case before the websocket redirect. Could you guide me on how I could resolve this, in order to have my files in only one place ? In my local folder, the files are in the public folder

Subdomain added. it can take up to 2 hours to start working.

add a sub domain blog.rizowan.com under my existing domain name rizowan.com

Looks like this person did manage to make an account after all. 🙂 I'll mark this as [Solved].

We use a whole bunch of different factors. Some examples are included in the email that you would've received before they were suspended, though that list is not exhaustive. That said, for most people there really is no good reason to have two accounts anyway. If you just want to have more than one website, you can have up to 10 on a single account. If you need additional space or higher resource limits, we have options for that. And if you really want to have two accounts anyway, you can buy Morty accounts (users can have as many Morty accounts as they want, as long as they keep the bill paid for all of them).

Subdomain added. it can take up to 2 hours to start working.