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thank you

What is your username and the domain you would like to remove?

The Python module email is part of the standard install and doesn't need to be requested. The other modules were installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

The new backup including the website directory has been uploaded to the https://heliohost.org/backup/ system. Let us know if you have everything you need now. Once your VPS is rebuilt everything is deleted permanently and there is no way to recover it.

I would remove my domain because i inserted the wrong name.

We appreciate your attention to the Terms of Service. 🙂 If you had used the Account Move button from the Dashboard (https://heliohost.org/dashboard/move/) your account would have been automatically moved without the risk of having the 2 accounts, but it's no big deal, we can move your account manually. I have cancelled the Tommy invite that was emailed to your .hm email address, and started the account move process now. You will receive an email when the move has been completed. Please also make sure to check your spam folder. Your username (and the email address on your account that you should check for the Account Move confirmation email) will be the same as you had on Johnny. If you want to change your email address to the .hm one, you can do this inside Plesk once the move has finished. Please note that it can take up to an hour for the email change to be reflected inside Plesk, if you do change this info. Since there is a risk of data loss when accounts are moved, I made a full account backup for you before I started the account move process. If you need any old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Please let us know if we can help with anything else. 🙂 For future users who may see this thread: For account moves, please check out https://wiki.helionet.org/Moving_Your_Account

Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Please follow replies to your initial query here: https://helionet.org/index/topic/64508-suspended-oktavaokt/#comment-290090 Locking this duplicate request.

oktavaokt Johnny oktavaokt.helioho.st

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

oktavaokt Johnny oktavaokt.helioho.st

Hi, I made a donation to the Tommy server using the email romany.hm@gmail.com. I received the invitation to create the Tommy account, but I already have an account on Johnny. I'm not creating the new account because it would violate the rule of having only one Johnny or Tommy account. Please link my username to the Tommy server. My username is jhromany.

runpruebas.heliohost.us

i created a new backup with the website directory inside it. Now Krydos just needs to upload it into the backup system so you can download it.

Glad you resolved the issue. marking as solved.

Update: The issue is resolved and I am able to generate a new letsencrypt ssl certificate for mail domain using hestia interface. Now SMTP using SSL working fine.

I think it's just /home/ocarinavps/apache-tomcat-10.1.30, /home/ocarinavps/SCP, /home/steam/steamcmd (the entire folder and the folder itself [You can put the steamcmd folder into ocarinavps]), and one other I forgot, /home/ocarinavps/website That should be all of the files that I need.

Account unsuspended, it should resume working shortly.

Hello, Username: dmcrac VPS name: vps112 The SSL certificate for mail server is expired on 18 May. So no email is going through SMTP from 19 May. Today I discovered the issue and tried to fix it using "/usr/local/hestia/bin/v-add-letsencrypt-mail" command but unfortunately this command is not available. It is missing in that directory. Since our website is taking conference registration it is very important to have the email system working. I also see that some other commands also not available, though may be they are not or less needed. But the current issue needs to be resolved quickly. I am closing the registration temporarily until the issue is solved. Best Regards, MD Shifat Bin Siddique

username: tinagolden server: tommy server python version: 3.12 i need modules flask-mail email email-validator thank you

Check the backups we made of the files and see if that's everything that you need. you can download it from here: https://heliohost.org/backup/ the backup is under the cdd- email instead of the botw- email.

here, a .phtml file is acting as index: https://whatsonyourbrain.com/anniedebrowsa/public/ the issue there ^^ is where i need to find and mod or create the correct .tpl file for hestia to function correctly. or, for my thing to function and play well w/ Hestia. etc. Thank you!

We're about to start the rebuild soon, is there anymore files that you need backed up before it all gets erased?

Thanks!

okay, thanks a lot @wolstech!! belated happy birthday as well!!

You were suspended for having more than one account. which one would you like to keep?