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My account is suspended and I decided to migrate to Morty. On the service purchase page I provided my financial information and the purchase was processed by the bank. However, the migration needs to be done manually, since I already have an account with Tommy (petersen) for the domain cpetersenjr.com and email corneliopj@gmail.com

Yes, the scheduled task is now appearing. However, I am seeing some errors in the logs after the scheduled time.

I request that the account be reactivated so that I can perform maintenance on the code.

This support request is being escalated to our root admins who can set this up for you. 🙂

i am new to this site and i already test the flask app all working perfectly but when i made some changes in the code it doens't reflect so i need some help with that here is my username tinagolden url=tinagoldenretreiver.helioho.st

Host name is incorrect...2steps.gr.helioho:3306 should be tommy.heliohost.org:3306 assuming the database is on your Tommy account. Also, be sure you enabled remote access in Plesk (it's under the settings for the database user, at the bottom)

Since you mention you need this for school and you're one of the many students from your university using our service, the account meglopez2604 which is linked to your school email has been unsuspended.

I need to know how I can connect with MariaDB from classic asp. I try to use the following connection string: connString = "Provider=MSDASQL; Driver={MariaDB ODBC 3.1 Driver}; Server=2steps.gr.helioho:3306; Database=nppd_2steps.gr; UID=nppd_master; PWD=[removed]; Option=3;" but your server returns the Error: Error connecting to database: [Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified Any suggestions? Nick

You were suspended for creating multiple accounts. Which account would you like to keep?

a. meglopez2604 b. johnny c. zel.helioho.st The account was suspended after we renewed it without warning, we are requesting a unsuspension as our school project is in there.

Are you able to use the scheduled tasks now?

Glad you got it working.

Oh! After checking, you're totally right! It seems that the default configuration makes the app use 10 connections. After overriding the default configuration to a lower number, everything started working. Thanks for your help, guys!

HTTP 500 errors aren't related to the 503 errors. I'd recommend checking your error logs in Plesk.

Hi, I'm encountering a 500 Internal Server Error at https://shahzaib.heliohost.us/flasktest/. Could this be related to the Tommy server 503 error issue?

Like I said on the news post 6% of your memory usage came from Laravel, and 94% of your memory usage came from Node.js. Laravel had nothing to do with your suspension. You were unsuspended at 2025-05-07 13:14:31, and warned not to cause high load. Instead of reading our warning you just started a bunch of Node.js commands running again at 2025-05-07 14:39:28, and quickly went to 210 GB memory usage. You can be unsuspended this time tomorrow when your load is back to zero. Hopefully the 24 hours will give you time to read and understand that you share this server with 929 other users, and it's not fair for you to hog all the system resources, cause downtime for other users, and cause other user's websites to load slowly.

Reading the Moderator's response, I believe I made the same mistake related to npm start command.

You got suspended for high memory usage. 6% of your memory usage was from Laravel, and the other 94% came from Node.js. Laravel, PHP, and 503 errors had absolutely nothing to do with either of your suspensions.

Reading the Moderator's response, I believe I made the same mistake related to npm start command.

Thanks for letting me know. I'm waiting. If possible, disable the Laravel Toolkit (laravel installation) and any active Node.js services. I'm sure the problem is related to this since it was the most recent modification I made.

I had problems with 503 in a Laravel installation. In some cases it was necessary to restart the application. The application is very simple and does not have many requests, even so my account was suspended twice. Maybe there is a correlation. I have already opened a request regarding the suspensions. I am just considering it for diagnosis.

The account was suspended a 2nd time very quickly after the 1st unsuspension so this support request is being escalated to our root admins for their review.

Thanks a lot for the support. Actually I use single forum account for all my 3 hostings for not making login every time. I think it won't be missed if I mention the username with bold underlined letters at early part of the post?

I tried to fix the code but I still can't. Please remove the suspension so I can backup important files and reset the account. I believe that some bug in the Laravel Toolkit is causing the memory consumption. I will try the project without Node to avoid this. domain: cpetersenjr.com server: tommy

Yeah, my bad. Since you signed the first post with your name I just stopped reading at that point and didn't even see the username: hhfn after that. I'm not trying to blame you for my mistake, but in the future if you request support for the hhfn account it might make things less confusing for us, and less likely to make mistakes like this if you post from the hhfn forum account instead. We generally don't look at usernames unless the forum account and forum email don't match anything since people are extremely unreliable and often don't even know their own username. The msbsurfi account is moving back to Johnny, and the hhfn account is moving to Morty.