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Hello, Recently our website is facing a continuous slow loading issue and often 502, 503 and sometimes 504 error. These errors happening even when we are updating a form or generating a PDF required re-entry of data which annoy the website users. As you are investigating this issue, by this time to keep our php website always up, we have decided to upgrade to Morty for 6 months. Since PayPal is not available in Bangladesh we can not upgrade to Morty using the automated system. Can you please make a stripe payment link so we can make the payment with dual currency visa card. Best Regards, MD Shifat Bin Siddique Username: hhfn

Hello, The accounts of the users tecandsoft and mabragado have been closed. We are students who connect from the same school, we really like your hosting because it allows us to apply what we are learning, we do not consume large resources as it is only to have an experience in a real environment of what we are learning. Please, I ask you to reactivate our accounts. Thank you

Hello, The accounts of the users tecandsoft and mabragado have been closed. We are students who connect from the same school, we really like your hosting because it allows us to apply what we are learning, we do not consume large resources as it is only to have an experience in a real environment of what we are learning. Please, I ask you to reactivate our accounts. Thank you

Hello HelioHost Support, I would like to request remote access to my MySQL database on the Tommy server. Username: santorino Server: Tommy Database Name: santorino_coffee_orders Remote IP Address: 109.196.127.148 Reason: I need external database access for mobile app development&remote testing Please let me know if you need any additional information. Thank you for your help! Best regards, santorino

Hi, I was able to resolve the issue. The problem was that the .env file wasn’t being read, so I updated the code to specify the path explicitly: dotenv_path = os.path.join(os.path.dirname(os.path.abspath(__file__)), '.env') load_dotenv(dotenv_path) Now it works correctly. Thanks everyone for your help.

On this URL: https://shahzaib.heliohost.us/flasktest/rates Please see this video: https://www.loom.com/share/8521882fcaba4207aaefd391df6d0057?sid=5a6e990e-222c-4d10-a347-992d744c6b3a

Domains added. You'll need to create A/AAAA records to Tommy's IP address or switch to HelioHost's nameservers for the changes to take effect, plus wait for an hour and a half so Apache can restart.

The vps111.heliohost.us/adb/public/ directory doesn't even exist. Did you delete it? If so can you provide the URL that still exists that is producing the open_basedir error?

Hello, could you please these domains to my account: * yourthings.me * yourthings.us

I see a 403 at https://shahzaib.heliohost.us/ that is caused by there being no index file. You can fix this by putting index.html or index.php. What URL are you seeing a 404 at?

Indeed, thanks for explaining

This is going to be a Krydos question...

You're on the Tommy server, and that has a limit of 10 database connections at a time. When you say you're not able to connect from the DB manager, could you give a little more info please about what is happening when you try? Do you get an error message or does it just hang? As well, please let us know what type of database (MariaDB/MySQL or PostgrSQL) you're using. You might also get more details on the issue from your error logs inside Plesk. Here's a page explaining how to check the logs: https://wiki.helionet.org/View_Error_Logs If you see any db-related errors, please post them here. It'll help us try to help you resolve the issue. 🙂

Users have a concurrent connection limit of 10 for mariadb, so this would be a reduction.

Did you check the logs again? It's giving 404 Not Found ...

Hello! I want to know if it's possible to increase the number of maxConnections to the DB in my account to 2. Usually, when developing, my backend is connected to the DB, and I'm not able to connect from the DB manager. Thanks for your help with this

Yeah that's the impression we got too. It's not code or account specific. Many users are seeing them at random. Logging has been enabled on the servers to try and find the cause. As of now, we know that Tommy and Johnny are affected, but Morty isn't.

int(components["port"]) Considering the value mentioned looks to be a port number, you probably just need to set it somewhere...likely to 443. None (null) does not meaningfully coerce to int in Python (unlike some other languages such as PHP where (int) null = 0). Aside from just setting the variable to start with, your fix would be to use an if statement to check for components["port"] = None and set it to a number.

What's the solution then?

Just to follow up on this part: In mid-April, the multi-account detection system began emailing users who were suspected of having multiple accounts, so that users who did not read the rules had a chance to do so, and resolve the issue to avoid suspension. Since you created your 2nd account back in March, your accounts were suspended before the automated email functionality went live. Please do let us know if you think of a way to make the first line of the Terms of Service stand out more so people will read it. On one hand, we have 60% of suspensions over the past year happening because users create more than 1 account, and then on the other hand we have users getting angry with staff because they have to try for a few days to create an account -- partly because of all the users who try to create more than 1 account.

I'm not sure how int("None") would work on any Python install.

Still got many intermittent 503 errors too, appeared one month ago or so. I tested with php script : <?php $json = json_decode(file_get_contents("_config.json")); var_dump($json); ?> ...this gives same result as full script (mySql / ajax). This seems not specific to code or account.

My account been suspended due to high load, ill figure it out maybe i've uploaded too much changes to it in one day

I have found that my account has been suspended, but I have not received any specific information about the reason. Please let me know how to resolve this issue and restore my account. Thank you for your support.

Our signup page mentions "You may only have one account on Johnny or Tommy without prior written permission from an admin." And the Terms of Service, which users must read and agree to before creating an account, also mentions "Each person is allowed to have one account on Tommy or Johnny unless permitted in writing by an administrator of HelioHost." Since you created 2 accounts, you would have seen both these warnings twice, for a total of 4 times. If there is a way you think we can make the rule easier to read or more obvious so people actually read it, please let us know. You also mentioned you "have not received any specific information regarding the reason" for the suspension, which we will investigate further and advise on, since emails are generally sent to users who are suspected to be in violation of the Duplicate Account rule. In the meantime, I have unsuspended the account. It will take a few moments to reinstate so please make sure you read the Terms of Service as well as the Suspension Policy.