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  1. Past hour
  2. Thank you, everything is good 🙂 !
  3. Upload max size and post max size have been increased to 32MB for your account. The changes can take up to 2 hours to become effective.
  4. DKIM, SPF, and DMARC have been set up for the domain ngo.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. Please keep in mind that there is a sending limit of 50 emails per day. If you need more, you'll need to answer a few questions regarding who and what you're sending and we can increase that limit.
  5. Today
  6. You won't be able to choose any other OS than what is listed and you cannot use your own isos. if you would like to request an OS we can probably upload it and have it added to the available OSes. Don't know the answer to the 2nd question, Krydos or wolstech can offer a better answer on that than i can.
  7. Thanks! I’ve pointed ngonike.dev and www.ngonike.dev to the IPs shown in Plesk via A/AAAA records on my Squarespace DNS. Both domains should now serve the same site.
  8. Yesterday
  9. I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache
  10. Glad you got it working. Let us know if you need help with anything else.
  11. This is usually caused by high server load on Johnny and is very common. Your website looks to be working correctly for me at the moment. I was able to open the portal subdomain and store subdomain without issue. See https://wiki.helionet.org/504_Gateway_Timeout
  12. Hello. What should I modify dns setting on cloudflare to make this work? I add an A record that points to 64.62.151.106 for name app.chengshil.eu.org. But this does not work. Best Regards, Sam
  13. Actually gsakola.in is allias to gsakola.heliohost.org in place of current gsakola.com because of this only I wanted same root directory for gsakola.in as that of gsakola.heliohost.org if it is easily possible. Thanks a lot for your help.
  14. Yes it was. Whoever owns Crowcast used our services to host the website, and they got banned for illegally distributing copyrighted content. We took their site down and put up that notice that it was suspended for violating our terms of service (which among other things prohibits copyright infringement and IPTV services). You're one of quite a few people who used crowcast and stopped by to ask what was going on. HelioHost is based in the USA and is subject to things like DMCA, so we're required by law to remove this stuff when it's reported or discovered. If we don't, we can be sued.
  15. Last week
  16. 2 GB memory, 2 CPUs, and 50 GB storage is $7.00 per month, or $37.80 per 6 months with the 10% discount. Here is a link you can use to pay for your VPS. https://heliohost.org/vps/pay/?code=VIKPr17yUsIKJ52w
  17. Thankyou sir and heliohost team you are best❤️
  18. Backups deleted. I also disabled the scheduled job so it doesn't just immediately fill up again tonight when it runs. The account might take up to 2 hours to start working again.
  19. You're welcome. Please let us know if you need anything else.
  20. Yes, staff members can add domains for you at your request. You can ask for a .heliohost.us/.helioho.st domain, or a domain of your choosing if you have one through a domain registrar. Here's a wiki article describing the details: https://wiki.helionet.org/Addon_Domains
  21. Okay. Thank You !
  22. I have an important e-mail that I need to receive that keeps getting rejected at the server level for failing the DMARC check (specifically "Found DMARC record contained a bad v= value"). I admittedly know next to nothing about DMARC but based on google it looks like really they need to fix their server, however a year after notifying their tech support of the issue I'm having the same problem. Is there anything that can be done on my account to allow me to receive e-mail from one specific domain even if it doesn't pass the DMARC settings? If it helps my understand of the log seems to indicate the DMARC expects <domain>.com and the message in fact comes from email.<domain>.com
  23. Just read this article and thought you guys might be interested. https://www.anthropic.com/news/claude-for-nonprofits
  24. That's probably the monitor being broken considering you're on Morty. It's also possible the monitor is getting blocked by our firewall if it's opening too many connections. My first suggestion would be to try a different monitoring service. There's hundreds of other paying users on the same server as you and none of them are reporting issues.
  25. Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py
  26. The quota includes the trash, and since you didn't clear the trash you're still over the limit. Backups 0 MB Emails 0 MB Files 12.94 MB Trash 970.56 MB Logs 4.90 MB PSQL 0 MB MariaDB 69.16 MB Total 1057.56 MB When you delete a file, if you don't check this box the file still takes up space on your account. You can also just occasionally go to /home/sisintex.heliohost.us/.trash and delete everything inside there before you exceed your limit. If you like having 970+ MB of junk sitting in the trash another option is you can use the link MoneyBroz posted to increase your storage.
  27. Tried that as well, to no success. Due to the way the folders are and the content , it's proving difficult. I'd appreciate if you can extract it from your end. Thank you.
  28. It looks like remote MariaDB is already enabled. MariaDB [(none)]> select user, host from mysql.user where user like 'lostandfound_%'; +-------------------+------+ | User | Host | +-------------------+------+ | lostandfound_user | % | +-------------------+------+ 1 row in set (0.048 sec) I can try updating Plesk. I believe we're an update or two behind.
  29. Marking solved because deleted the request.
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