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  1. Past hour
  2. feedora
    After 2 years of having a good time with HelioHost recently, my account feedora has been suspended entirely while I do not have a idea why. Could you tell me a reason for the suspension?
  3. tp21
    Good afternoon. After the recent account server move my python modules stopped working. Although I see that the files were imported into the file system I get an error when running them: Thus, I'm reaching to seek for support on sort this issue. The error is the following: Status: 500 Output: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>500 Internal Server Error</title> </head><body> <h1>Internal Server Error</h1> <p>The server encountered an internal error or misconfiguration and was unable to complete your request.</p> <p>Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.</p> <p>More information about this error may be available in the server error log.</p> </body></html> Thank you.
  4. kbp2025
    This comes when I add domains, When I try to get a SSL certificate. Please fix this ASAP
  5. Today
  6. wolstech
    Please check your PMs for information regarding your Lily account.
  7. wolstech
    The main domain (texu.helioho.st) itself counts one, so you can only add 4 of those subdomains. I've added tools/store/portal/project for you and left off apk since it doesn't fit. The domains can take up to 2 hours to function.
  8. Krydos
    It looks like yesod already figured it out, but for anyone who doesn't already know you can manage your PayPal subscriptions at https://www.paypal.com/myaccount/autopay/ If you cancel it through there it won't automatically try to bill you anymore, but your VPS will stay active until your payment runs out. We have had quite a few people ask for pay-as-you-go billing for VPS so you can just pay with one-time payments instead of setting up a subscription. This is something we will implement eventually, but like most things there is no exact ETA for it.
  9. Krydos
    Did you download your backup from https://heliohost.org/backup ?
  10. Yesterday
  11. wolstech
    I'll go ahead and put it back for now with a redirect to your new one for you since you have old links floating around out there. Please go through your content and update the links to use the new domain, as there will be a point where the old domain will stop working entirely. Until then, your old domain will automatically direct users to your new domain when they visit it, so the links aren't broken. The alias can take up to 2 hours to function.
  12. wolstech
    Fixed missing DNS zones. It should be available again shortly.
  13. b0chard
    thank you~!
  14. Last week
  15. chak
    Thank, a bit conmplex to set DNS, May be the next time. i completed set up option 1 also it work fine.
  16. Krydos
    DKIM, SPF, and DMARC have been set up for the domain pinahouse.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
  17. kbp2025
    I paid. Can you re activate it. It's urgent
  18. wolstech
    This should be supported. I can have Krydos check on it for you, but just need to know there the connection comes from. Do you know what IP address the inbound connection from Railway is coming from?
  19. Unknown025
    Domain added, will take effect in just under an hour. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Morty's IP for the new domain.
  20. Krydos
    Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py
  21. Unknown025
    Glad you figured it out.
  22. csierrae1815
    Thank you very much for the response and for unsuspending my account. I have completely moved my Node.js application to an external server to prevent any further excessive memory usage on Tommy. The account will now only be used for the frontend static files / database, ensuring it remains well within the resource limits. I appreciate your help and understanding.
  23. wolstech
    Domains re-added. They should work within 2 hours. And yeah, I agree that messaging can be confusing especially for users with external DNS who may not realize the domain needs to be added. The page was written with the expectation that users would be using our DNS (which back in our cPanel days was actually a requirement to add the domain). For users who do use our DNS, an unconfigured domain simply doesn't resolve and returns NXDOMAIN instead of that page, so its obvious its not set up. When external DNS is used, it's possible to force an unconfigured domain to resolve, and the server just shows that page because it has no idea what to do with requests for the domain.
  24. Krydos
    Sounds good. Let us know if you need help with anything else.
  25. Unknown025
    Please don't create multiple threads for the same topic. It's possible the backup was performed before you created your PHP file. You'll need to either look for the PHP file in your own backup, or recreate it from scratch.
  26. MoneyBroz
    Subdomains added. It can take up to 2 hours for them to start working.
  27. MoneyBroz
    I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups
  28. wolstech
    Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.
  29. slashbit
    Great, thanks. I will carefully go through the tasks and keep watching the https://heliohost.org/dashboard/load/ Thanks
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