[Solved] Suspended: csierrae1815

[csierrae1815]

a. csierrae1815

b. Tommy

c. hotel.helioho.st

URGENT ACADEMIC REQUEST:

Dear HelioHost Support Team,

I am writing to request the reactivation of my account. This website hosts a critical university project (a hotel management system) that I must present and deliver this coming Saturday, May 30th. My final academic grade depends entirely on this project.

I believe this suspension is an error, as the site is strictly used for educational and testing purposes. Due to the tight deadline, I urgently need to regain access to my project files and database. If there was a resource spike caused by my code, please let me know so I can optimize it immediately.

Thank you for your time, understanding, and urgent help.

Best regards,
Christian Sierra

Edited 17 hours ago by csierrae1815

[wolstech]

You're suspended for excessive memory usage caused by your node application. This is unfortunately very common for Node apps, especially if they run continuously (or for passenger apps, have frequent traffic that keeps them awake). Please reduce the memory usage of your node application, or remove it if it cannot be corrected.

I've disabled node on your account and unsuspended you. The account can take up to 2 hours to function.

[csierrae1815]

Thank you very much for the response and for unsuspending my account.

I have completely moved my Node.js application to an external server to prevent any further excessive memory usage on Tommy. The account will now only be used for the frontend static files / database, ensuring it remains well within the resource limits.

I appreciate your help and understanding.