csierrae1815

hello again, my username is csierrae1815, I have now moved my Node.js application to an external server (Railway) to prevent any further high memory usage on the Tommy server. However, my application is currently getting a 500 Internal Server Error because it cannot establish a remote connection to my MySQL database hosted on my HelioHost account. Here are my account details: Username: csierrae1815 Main Domain: hotel.helioho.st Server: Tommy Database Name: csierrae1815_Hotel_Laravel I have already enabled "Allow remote connections from any host" in my Plesk database settings, but the connection keeps timing out from the external IP. Please let me know if external access is possible or if it is completely blocked.

Thank you very much for the response and for unsuspending my account. I have completely moved my Node.js application to an external server to prevent any further excessive memory usage on Tommy. The account will now only be used for the frontend static files / database, ensuring it remains well within the resource limits. I appreciate your help and understanding.

a. csierrae1815 b. Tommy c. hotel.helioho.st URGENT ACADEMIC REQUEST: Dear HelioHost Support Team, I am writing to request the reactivation of my account. This website hosts a critical university project (a hotel management system) that I must present and deliver this coming Saturday, May 30th. My final academic grade depends entirely on this project. I believe this suspension is an error, as the site is strictly used for educational and testing purposes. Due to the tight deadline, I urgently need to regain access to my project files and database. If there was a resource spike caused by my code, please let me know so I can optimize it immediately. Thank you for your time, understanding, and urgent help. Best regards, Christian Sierra

Thank you so much for your help! I wanted to let you know that the repository has finally loaded. It took about 24 hours to finish, but it is no longer stuck in the queue. Since it loaded, we won't need to do the account reset. Thank you again for your support!

Thank you for the response, but there is a misunderstanding regarding the timeline. I did not try to deploy the repository after the main domain was changed and the subdomain was created. The issue with GitHub getting stuck in the "Queued" status started yesterday, long before any of those changes were made. Every time I try to create a repository, it just shows up as stuck in a queue. The repository has been frozen in that queue since then.

Thank you so much for updating the domains and for taking the time to create a backup of my account! I truly appreciate it. Regarding the Git repository integration, I am still facing some issues. As requested, I have attached a screenshot of my settings in Plesk's 'Create repository' window. As you can see, the process gets stuck in the pop-up window showing "Deploying files to hotel.helioho.st". The task "Cloning Git repository Laravel-Hotel.git..." remains indefinitely in a "Queued" status and never finishes processing. Not knowing what to do, I tried adding my repository again, but that attempt is now stuck in the queue as well.

I would like to choose specific domains(I'm using HelioHost's domains), please. Here are the names I want to add: Main domain (for Laravel hotel project): hotel.helioho.st Subdomain (for REST API): api.hotel.helioho.st

hello, my username is csierrae1815, please add for me a new domain and subdomain, and delete this domain csierrae1815.helioho.st, In addition to this, could you assist me with GitHub? I am attempting to upload a repository, but the process is frozen and has been loading for over two hours.