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Showing topics posted in for the last 365 days.
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- Today
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Dear Heliohost crew, I needed VPS closer geographically, that is, in Europe, and currently don't need a service in USA. Thank you for being my first provider, thanks to you I was able to host stuff for myself and friends. Until next time
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The large bulk of your space is automatic backups of an easyappointments installation: root@morty [/home/nlbarbershop.com/httpdocs/prenotaora/storage/backups]# du -hs 793M . Do you want me to empty that folder?
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Yeah yeah. This works. What about the mysql access. I cannot access the phpmyadmin from the vps120. Can you fix it also please.
- Yesterday
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[Solved] Add domain + Install Python libraries
Krydos replied to dramadan's topic in Escalated Requests
Installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py -
I canceled your old subscription so it won't accidentally bill again, and linked your new subscription to your VPS. I also noticed that you randomly received a review invitation link on 2025-07-21. We would be really happy if you could click the link in the email to give us a 5 star review. It will only take you a couple minutes to write a sentence or two about your support request today, and it goes a long way to help us out. We recommend using the link that was emailed to you because 5 star reviews that don’t click the email link pretty much all get deleted. Our volunteers don't get paid in money because we are a non-profit, but our volunteers do get paid in smiles whenever someone lets us know they appreciate our work by giving a 5 star review. Thanks!
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It looks like your account already has email.mindverge.in. Do you want mail.mindverge.in in addition to email.mindverge.in, or just mail.mindverge.in and remove email.mindverge.in?
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Problem solved.
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Domains cannot be directly changed, but rather have to be deleted and re-added. Doing this will delete the content associated with the domain being removed. Is this OK?
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You need a VPS if you want to run a game server. https://heliohost.org/vps/ We do not specifically provide game hosting, but a VPS is just an empty linux box that you can install a game server on.
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[Solved] Hosting Request Unsuspension
felis replied to felis's topic in Suspended and Queued Accounts
Thanks sir -
I apologize for jumping on an old thread, but this thread helped me. I recently copy and pasted the sample from the Wiki, but still got a 500 Internal Server Error. My "Line break type" was set to "convert to Windows style." (You have to use the Text Editor, rather than Code Editor, to see this setting. When I changed it to "convert to Unix style," it started working. TL;DR - Changing to "convert to Unix style" helped when my python script wasn't working.
- Last week
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Domain changed. Please be sure to configure DNS. The domain can take up to 2 hours to function.
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problem solved, I've learned the gap between modify and real update of files all around. Thanks
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Your pending suspension has been cancelled. Accounts associated with the Philippines tend to get flagged all the time due to the small number of available IPs and the prevalence of students (at least one larger university there uses our services for coursework). School networks, public wifi, and even VPNs are a common cause of this, and these days I'd almost go as far as to say 80%+ of these detections are false due to shared networks.
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Domain added. It can take up to 2 hours to work. For the A records, the IP addresses can be found in Plesk. Click on your domain when you log in, and they appear at the bottom below all of the options. Please keep in mind that the IP address of your account will change if you purchase an upgrade to Tommy or Morty, or if maintenance results in the account moving to a new server (e.g. due to server rebuild).
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Domains added, they will take effect in the next two hours.
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Account reset, you should receive an email momentarily to recreate your account.
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Your rebuild has been started and you'll get an email in a bit when it finishes. Your next free rebuild will be available on 2025-11-19.
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Domain added. it can take up to 2 hours to start working.
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I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache.
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[Solved] Lily Server Request for personal .NET Project
kiririn5 replied to kiririn5's topic in Escalated Requests
Thank you, Team! 🙂 -
Hello! I'n not sure what you mean by tex, but here's a list of helpful tips for getting a free account on the Johnny server: https://wiki.helionet.org/Signing_Up#Helpful_Tips_for_Getting_a_Free_Account_on_Johnny