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Hi, I already have a running domain in another server. The hosting space (working on CPanel) and the domain name, was purchased many years back on that server. I would like to move my registered domain to point to the space I procured from you on the Tommy server. What exactly is the procedure? Regards,

That's helpful, thanks. I identified some PHP task, that shouldn't be left running. They are run once per day in the morning like notam_control.php and notam_collector.py. Perhaps not closed properly. I will correct that . Thanks

Directory permissions are supposed to be 755, not 775. If you've broken your account by changing permissions I would recommend doing a reset.

Remote access enabled. host=65.19.154.90 port=5432 user=dipeshshrestha_dipeshshrestha dbname=dipeshshrestha_lrmDatabase password=<set in Plesk>

Fixed missing DNS zone.

This is normal. The IP address is shared across thousands of websites on the same server as you, so it doesn't know which site to display unless you use the domain name. This is called Server Name Indication (SNI). Accessing your site directly via shared IP address is not supported. If you really need your site to work by entering the IP and not the domain, you would need to purchase a dedicated IP address (or switch to a VPS).

I plan to keep it around for a moment albeit not yet purchased (I registered that from NameCheap back when I had the free 1-year thing from my Github Student Pack). I only need the other disabled domains to be removed, for now. Thanks for asking, Krydos! It seems everything is already in place for my account now. Thanks for all the help I got from everyone! ☺️

Thank you for your support. I understand—you have been so much help to me. I’m a PhD geophysics hobbyist, and I can’t blame the US. I’m very anti-Iran too, haha. Either way, God bless you guys, and thank you for your unwavering support. Maybe once I actually get out of this hellhole and immigrate for good, I’ll come back if you’ll have me. Thanks again,

DNS recreated.

It looks like you decided to upgrade your storage space, and your account is working again. Marking this one as solved. Let us know if you need help with anything else.

I've now removed the butangfindr domain from your account as requested.

As it's been over a week, I will go ahead and mark this request as [Solved] so it's clear to all unpaid volunteer staff which user requests are still pending. If you decide to proceed with the account reset, please let us know in a new support request thread that you want the addon domain to be your new main domain, and that you're ready for the required account reset to accomplish this. Thanks!

DNS recreated.

Closing since this was being handled over in email support which is now working again. https://helionet.org/index/topic/67209-hh546672-is-there-an-alternate-way-to-pay-mortys-19-fee/

root@control [~]# dig +short A @ns1.heliohost.org affittimastrogiuseppe.helioho.st 64.62.151.106 root@control [~]# dig +short A @ns2.heliohost.org affittimastrogiuseppe.helioho.st 64.62.151.106 root@control [~]# dig +short AAAA @ns1.heliohost.org affittimastrogiuseppe.helioho.st 2001:470:1:1ee::2009 root@control [~]# dig +short AAAA @ns2.heliohost.org affittimastrogiuseppe.helioho.st 2001:470:1:1ee::2009 Should be good to go now.

Thank you so much for the rapid assistance.

Missing DNS zone fixed. It may take a few minutes to be available everywhere.

Missing DNS zone fixed. It may take a few minutes before its available everywhere.

Fixed missing DNS zone. It may take a few minutes to resolve and up to 4 hours for everyone to see it.

Fixed DNS zone. It may take a few minutes to start resolving, and up to 4 hours for everyone to be able to reach it.

You re suspended for excessive cpu load caused by overuse of scheduled tasks. I have disabled all scheduled tasks that run more frequently that once a day and unsuspended you. Please reduce the frequency on your scheduled tasks. Unsuspended. It can take up to two hours for your domains to function...

DNS recreated.

DNS recreated.

DNS recreated.

Missing DNS zone fixed. It may take a little while before the changes propagate.