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Dear HelioHost Support Team, Thank you for reviewing my case. I would like to provide additional information regarding my website (https://ayaatsclothi.helioho.st/) to clarify its intended use and assure you of my good intentions. The website is part of a small e-commerce project. It allows users to place orders, and the order details are sent via email to the site administrator. Additionally, the admin can receive order and user interaction notifications through a connected Telegram bot, which helps manage and respond to customer requests efficiently. There is no misuse or violation of your terms involved. I plan to use the site solely for legitimate e-commerce purposes and communication with customers through secure and transparent means. I appreciate your support and hope you will consider restoring my hosting account. Sincerely, Benyamina Youcef Username: benyaminayoucef Email: benyaminayoucef2005@gmail.com My LinkedIn: https://www.linkedin.com/in/youcef-benyamina

Hello, I can not login to heliohost dashboard. Also I see nodeJs website not working. And database of other websites also not functioning. (Can't login to my sites) Username: hhfn Regards, MD Shifat Bin Siddique

Dear HelioHost Support Team, Thank you for reviewing my case. I would like to provide additional information regarding my website (https://ayaatsclothi.helioho.st/) to clarify its intended use and assure you of my good intentions. The website is part of a small e-commerce project. It allows users to place orders, and the order details are sent via email to the site administrator. Additionally, the admin can receive order and user interaction notifications through a connected Telegram bot, which helps manage and respond to customer requests efficiently. There is no misuse or violation of your terms involved. I plan to use the site solely for legitimate e-commerce purposes and communication with customers through secure and transparent means. I appreciate your support and hope you will consider restoring my hosting account. Sincerely, Benyamina Youcef Username: benyaminayoucef Email: benyaminayoucef2005@gmail.com My LinkedIn: https://www.linkedin.com/in/youcef-benyamina

Hi My username is thepottervault Can you please add the following domains to my account/site thepottervault.com thepottervault.co.uk Thanks very much Matt

Apparently it seems to be a problem related to the database that goes to write to the temporary folder /tmp, and it fails so the entire database of the server is down, same thing when I try to access from heliohost directly, which tells me that the credentials are incorrect, and I hope it is a problem related to the database and not that you have suspended my account, also because you would have no reason to terminate it, if not for the accesses from giuliodinatale2006@icloud.com and lombardonicolo49@gmail.com with the same ip address, but it is because my friend is developing my website and we are also together at the moment

Thanks for the additional details. This support request is being escalated to our root admins for their consideration.

Solved on Discord: https://discord.com/channels/398197622168616962/398538798994161664/1400555113877209128

That site is working properly for me. Please clear your cache.

Need to activate node.js in my site as following: Application Root: /boomanerio.site/atlas Document Root: /boomanerio.site/atlas/public it says i do not have permission to change application root

The dynamic paths are excellent for my situation. Thanks a lot for your help.

This was already handled here Marking this topic as solved. Let us know if you need help with anything else.

The answer to this question was solved on discord: https://discord.com/channels/398197622168616962/398538798994161664/1400149694918688939 Lily offers MSSQL 2017 but it will needed to be added as an addon to your Tommy account.

Domain added. it can take up to 2 hours to start working.

Domain added. it can take up to 2 hours to start working.

Yes i will be happy to do that. I will be soon donating too. Amazing work you guys do and i hope this will only grow. We people for the people together.

@marcodalcanto Also, try to limit the number of returned rows. Example select first_name, last_name from users limit 25;

Domain name changed to worksyncpro.helioho.st. Also, if you want to still add worksync.helioho.st, a staff member can set that as an addon domain for you.

yes, thanks

Account has been reset and a new invite was sent to your email address.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

You're welcome! 🙂

Glad everything is working for you now. Thanks again for the 5 star review.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

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