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Hello, I have a VPS subscription that is going to expire on 15 August. As paypal is not available in my country, a stripe payment link is needed to Renew the subscription for 6 months. VPS Username: dmcrac I also have an account on Morty, I'd like to deposit 5 More USD added with VPS payment so I don't need to bother you again after 2 months. Morty Username: hhfn Regards, MD Shifat Bin Siddique

Great; Thanks. I was able to recover all the info I thought I had lost thanks to your instructions... my username: chrisohps can you please remove the kerryn.net domain from my account please? Thanks.

Remove: garantieabfrage.helioho.st & digiwawi.helioho.st Add: mycrypto.helioho.st

This means another account logged in from the same network as you did. Common triggers include logging in from a corporate/school network or using a VPS. Krydos can probably provide extra clarification if you'd like. I'll cancel the pending suspension for your account in the meantime.

Users aren't allowed to change the document root of their domains at this time. Can you explain why you believe you need to do this?

Domain added. it can take up to 2 hours to start working.

Account has been reset and a new invite was sent to your email address. you can also download a backup of your account before the reset at https://heliohost.org/backup

We cannot change domains directly like this, but what we can do is add and remove. I've added the scoobverse one from your request here. I have now removed the smurmel one from your account. If you want the content from smurmel to be on the scoobverse web address, you would need to re-upload the files inside Plesk. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

yes, Thank you for responding

I would like to request for my account to be unsuspended, due to the fact that I don't know why it was suspended. I sincerely plead that this account is released as i have a presentation to work on with this account.

Marking solved due to being cancelled by user.

You're welcome! 🙂

Your VPS has been rebuilt. you should have received an email by now and if you haven't, please let us know so we can resend it to you.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

This account failed to reset properly. I've forcibly removed it and sent you an invite for a replacement.

yes found it sorry about that

Your VPS is rebuilding and you will get an email when it finishes.

If you're in the market for a new domain, we do have an affiliate program with Namecheap. Right now, you can get a .com for only $6.49 using the code NEWCOM649 and we will get $1.28 from the sale. For instance here is an available o1mark1.com https://heliohost.org/partners/namecheap/ You might have to disable your ad blocker (if you use one) because they tend to block affiliate links. If you get a cheap domain that is only about $1 we would still get about $0.23 for you using the affiliate link. It's not much for a single sale, but as you can imagine if thousands of people buy their domains with our affiliate link it starts to add up.

SSH is disabled on shared hosting for security reasons. if you need to use it, then you would have to get a VPS.

Domain added. it can take up to 2 hours to start working

Unsuspended, it may take a few minutes to work again.

Thank you very much

Domain added, it'll take effect in about twenty five minutes. Unfortunately, Plesk does not allow for setting a target directory for a domain.