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Your account was hacked then. Our policy on hacked accounts is to require a reset which deletes all files and restores all settings back to default. Are there any files you need a backup of?

Added.

Unsuspended. It may take a few minutes to work again.

Since we never heard back from you, and you never paid for the Morty plan, you have been moved back to Johnny which doesn't have support for PostGIS, and this thread has been marked solved. Let us know if there is anything else we can help you with.

Domains have been removed/added as requested. Please note that it may take up to 2 hours for the change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Domain added. it can take up to 2 hours to start working.

The administrator folder has been discarded and the account unsuspended. Please fix it quickly as the account only has 3MB of space free.

It was already unsuspended here: https://helionet.org/index/topic/65497-hh247916-utf-8qmy_account_is_suspended_e29aa0efb88f/

How is anyone going to know that the domains are in the same account then?

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I just send a request on Suspended and Queued Accounts forum

The account that owns the steamspace.in domain is suspended because the website was compromised and infected with malware. The forum account you're posting from does not match the username or email addresses on that account, so we can't provide any additional support or information. If this is your account, please post from a forum account that shares an email address with the hosting account.

Domain added, it will take effect in an hour and a half.

Nope. Not something like that

Okay. I'll do something about that. Thank you

Domains added. it can take up to 2 hours for them to start working.

I am looking for a coder to create User-reg module for @custom-domain webmail setting service which piggybacks an email forwarding service, gmail storage and smtp

Yes, thank you so much

Domains added, they will take effect in about 1.5 hours.

Domain added, it'll take effect in about an hour.

The settings look correct. While not good practice from a security standpoint, does it work if you check the box at the bottom 'Trust any certificate' (which basically tells it to just blindly use whatever certificate is offered by the server without verifying it)? The certificate provided by our server is issued by Lets Encrypt, and its possible Hubspot explicitly chose to not trust LE or our servers because both are a free service. Also, what are you using for a username and password to log into the mail server? It needs to be an email address and associated mailbox password that exists on your Plesk account. Authentication is required for our servers, and it has to specifically be a mailbox you created (you cannot use your heliohost username and password for email). Finally, if unencrypted connections are allowed, try ports 143 (IMAP) and 25 (SMTP)

This usually means either your antivirus or your network is blocking the connection if you are on a school or business connection then the network administrator probably blocked websites of webhosts. if you are using an antivirus, try disabling it and if that works, then you can report that as a false positive to the antivirus provider.

Thank you, much appreciated. Yes, I have a former cPanel account, hence the mess. Glad that everything is working fine now.

Thank you!

For others who may find this, please see this wiki article. https://wiki.helionet.org/502_Bad_Gateway