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I want to create a new domain iqpc.cc that is a clone of the existing iqpc.info. Thank You

please add domain nmmse.in

thank you for all your hard work 🙏🏻

Great, thanks. Going via https://heliohost.org/login/ works and also going directly via https://tommy.heliohost.org/ also works now. I didn't change anything , my credentials stored in Chrome. It works that's the main thing. Thanks

Hello, Could you please manually add my custom domain as an Addon Domain to my Plesk account and make it my main domain? HelioHost Username: sasanh Domain to Add: hejrani.com Thank you!

That account was lost in the recent Johnny crash. I'm not sure how your site could be online since you currently don't have an account at all. The good news is Johnny was rebuilt and is now available again. You can recreate the lost account at https://heliohost.org/status/ by entering your username. Once the account sets up, you'll need to re-request your domains and restore a backup of your data.

The domain limit on Johnny is 5, so these won't fit. Prior to the crash, we allowed people who already had more than five to keep them until they were removed or changed, but when the server crashed it effectively removed everyone's domains on Johnny. All accounts being recreated will need to follow the current limit. You were one of only a few Johnny users who had more than 5 domains. You'll need to either upgrade to Tommy (where the limit is 10), or trim this list down to five domains total so we put them on Johnny. If you would like to buy the Tommy upgrade, go ahead and purchase that through the dashboard, and once the move completes we can add the domains. If you would prefer to just add 5 domains instead, let us know which 5 you want and we'll go ahead and get them added for you. One of them will need to be your main domain as well.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. Since you've already set your nameservers, there's no further action you need to take. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

The free plan is now back, and better than ever! The Johnny rebuild has been completed and free signups will be opening in about 30 minutes. If you don't already have an account you can signup at https://heliohost.org/signup/ We expect signups to fill pretty quickly, so be ready to click as fast as you can. On May 9th we emailed all of the active Johnny users, and offered them a free trial on Morty to get their websites back online during the rebuild. If you are one of those free users currently on Morty we will be emailing you to ask if you want to stay on Morty or go back to Johnny. If you want to stay on Morty you can use this link https://buy.stripe.com/7sI8wOe4p40y9q0147 to pay $5 which will last about 6 months without overages. If you make a payment let us know so we can make sure it gets applied to your account. If we don't hear back from your we will move you to Johnny automatically in a few days. If you decided not to accept a free trial, you can recreate your Johnny account by going to https://heliohost.org/status/ and entering your email or username. The website will recreate your account for you on the new Johnny server. The new account will be empty so if you want to restore your previous website you'll need to download your backup from https://heliohost.org/backup/ or use a backup that you made yourself. Keep in mind that if your backup is missing anything we may still be able to recover it for you. Just let us know what you're missing, and we can take a look. The new Johnny also has a number of upgrades such as Python 3.14, MariaDB 12.2, PostgreSQL 18.4, etc. If your script isn't working, make sure you're using the correct shebang version. Let us know if you have any questions.

I have added a more recent backup for you. Try downloading your backup from https://heliohost.org/backup/ again. If you'd like to stay on Morty you can also use Stripe to pay. This link will charge $5 USD which would last about 6 months on Morty as long as you don't have any overages. https://buy.stripe.com/7sI8wOe4p40y9q0147 We can also provide a $10 link which lasts about 1 year or a $19 link which would last about 2 years.

@wolstech I just checked the NS records, not the DKIM, SPF, and DMARC records. I didn't realize they were already set up. I just knew I couldn't edit their Cloudflare settings for them. @urbanshed If you're DNS records are already set up try sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Fixed.

The server your account is on (Johnny) crashed 2 weeks ago. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for more information. Once the server is back up, we'll be able to look into the account creation issue, if it doesn't resolve on its own once the server is running again. Once more news is available about the Johnny rebuild, it wil be posted in the News section of the forum here: https://helionet.org/index/forum/1-news/

That domain has already been added.

Thank. you that was great.

Fixed. If you delete the document root folder, you'll break the domain. There are special permissions on those folders that you can't set yourself, so even if you recreate the folder, you still have to contact support to have the permissions fixed.

thank you for sharing storage screenshots and helping me, getting to my mails so that I can delete them.

So, Morty and Morty2 are using much newer versions of MariaDB than Tommy. When you went from Morty to Tommy some of your new collation doesn't exist on Tommy's older MariaDB so it wasn't able to create those tables. ERROR 1273 (HY000) at line 766 in file: '/tmp/pmm-ru-udb-dump-yVJTNQ/backup_sqldump_2605201808': Unknown collation: 'utf8mb4_uca1400_ai_ci' We're going to be upgrading Tommy to use the same version of MariaDB as Morty2 as soon as the Johnny rebuild is finished. You've got enough Morty balance now to last probably 2 years with no overages, so it probably won't be an issue again for you. I found 6 databases, and put them in your home folder for you as .sql files. You'll probably need to recreate the database, and then import the .sql file in. Since you're on Morty2 now there shouldn't be any issue with the collation anymore. Let us know if you're still missing anything.

DNS recreated.

Your account has been reset. You should receive an email link to recreate your account shortly.

Since the requested modules were installed, and you didn't answer my question about whether or not you're asking about WSGI control access, I'm going to assume you don't want WSGI control access and this request is complete. If you really do want to have WSGI control access enabled please open a new request.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

The server your account is on (Johnny) crashed 2 weeks ago. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for more information. Once the server is back up, we can look at changing your email address to something non-disposable where you will be able to receive emails. Once more news is available about the Johnny rebuild, it wil be posted in the News section of the forum here: https://helionet.org/index/forum/1-news/

Subdomain added. It can take up to 2 hours to start working.

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