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Krydos can take care of it since he also needs to process the refund. Please keep in mind there is a $0.50 transaction fee for a refund. Escalating.

Hello dear Heliohost team, dear @Krydos and @wolstech, I read on Helionet.org that there were problems with the webmail and email of the Tommyy server. As far as I know, I am on the Johnny server. I also eperience e-mail problems. Problem 1: For all my active domains in my account, I have activated webmail. Nevertheless, I can not login to the webmail area. When I enter the e-mail address and password, I get this message: "Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log." And sometimes I also get this message on my screen: "502 Bad Gateway", which won't let me enter the e-mails address and password at all. Question: how to login into webmail? Problem 2: I login into Plesk. There I found out that on one of my domains in my account, at the "Track Email Delivery" section, I have 4 e-mails delayed. However, when I check these 4 delayed e-mails, it indicates "8 items total" but I can not see the items. So there seems to be a discrepancy between the "4 delayed e-mails", "8 items total" and none of those e-mails are displayed. Please see attached screenshots. Question: how to get access to the delayed e-mails? Or how to solve this problem? What is going on? Kindly awaiting your reply. Thank you! 🙂

Your account is being reset, you should receive an email to recreate your account shortly.

Yes

SSH is not available on shared hosting accounts due to security reasons, if ssh is needed than you will need to get a VPS.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I'll see

That domain cannot be added because the contents of your account violate the terms of service. Note that this prohibition also includes selling access to IPTV and related services, even if the actual content is hosted elsewhere, becuase IPTV and related services are illegal in the USA where we are located (copyright infringement).

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I've added those 2 domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. For the .lat domain, you must set up your DNS with your domain registrar for the domain to work. To do this, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours the domains don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

3.9.23

Alright, I have deleted the new VPS132 that you created, transferred the new subscription to the old VPS35, and you should be good to go. If this happens again in the future please note that you can just click the link in the email to pay for your existing VPS rather than creating a new VPS. Less work for you, and less work for us too. Thanks for being a VPS customer.

This seems resolved. I just modified the dispatch.wsgi and *.htaccess; the pings and logs returned to normal. I will check back again later today.

Removed.

Readded Digital Plat. URL linked is a referral for an extra domain slot. They recently fixed a lot of bugs and updated their website and dashboard. Will add working links later when I create the websites.

WSGI restart control has been disabled on the domain softhauz.ca

Main domain changed. It can take up to 2 hours for the new domain to start working.

Domain added. It can take up to 2 hours to start working. Manually adding a domain on your own isn't supported yet but we're happy to assist you with this process.

I've added the new domain, and removed the helioho.st one. Please note that we don't really "change" domains, it's done with an add and remove and there's a risk of data loss when domains are removed. Since the folder for the old domain inside Plesk will be deleted, I made a full account backup for you before I removed it, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I also added the new .top domain, please give it up to 2 hours for it to fully work.

Domains added. It can take up to 2 hours to for them to start working.

I've unsuspended the karthikeyan2508 account now. Please allow it some time to reinstate fully. As we advised you for the asdtechcreation / karthikeyan2508 duplicate accounts back in June 2025, the rule is 1 account per human being, not 1 account per email address: https://helionet.org/index/topic/64892-request-unsuspension-my-account/#findComment-291466 Please ensure you do not log into each other's accounts, as this could be considered Managing an Account on Behalf of Others and is also specifically disallowed in our Suspension Policy: https://wiki.helionet.org/Suspension_Policy

I found some more info on what's happening here. Since Sharecircle2026 never responded to this thread: https://helionet.org/index/topic/66881-solved-create-account-error/ An update was posted for them in this thread, where it was explained to them that since they never responded, the old account that was causing the conflict was backed up and creation of the new account was finished for them: https://helionet.org/index/topic/67067-solved-that-account-has-been-backed-up-and-then-taken-offline-due-to-inactivity/

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

its now good. Thank you so much

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.