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Thank you for your clear reply. I want to be completely transparent and apologize for the situation. What happened: I used a custom node-pty based remote shell to deploy a Python application because SSH was not available on the hosting plan. My goal was to clone a Git repository, compile shared binaries required by the application, and install some libraries. I used a deployment approach I’ve used on other hosting providers where SSH isn’t available — I did not intend to create a backdoor, attack the server, or access any other users’ data. I understand how this looked from your side and why you treated it seriously. I accept full responsibility for not checking the Terms of Service closely enough. I want to cooperate fully: * I will remove any questionable files immediately (or provide you with permission to remove them). * I will follow any remediation steps you require and comply with any penalties you impose. * If unsuspension isn’t possible, please let me know whether a reset or alternate remedy is available so I can move forward responsibly. Please tell me the next steps you need from me. I truly appreciate HelioHost and would like to resolve this and stay compliant. Sincerely, Arif

It looks like your account hasn't finished creating yet. Why would you like it to be reset?

That account is already active. If the progress bar got stuck, you can just close the page and head over to https://heliohost.org/login/ to start using it.

The document root by default for domains is already httpdocs so it wouldn't have to be changed.

So it's the 4th. I just took a quick look at the post history and counted the unique titles (which apparently were not unique...). Yeah if this happens again something will need to change.

Muchas gracias por su colaboración y tan pronta respuesta, quedo totalmente agradecido.

No problem. Please let us know if you need anything else.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Domain changed. It can take up to 2 hours to take effect. Please be sure to configure DNS.

No, there's still a 10 domain limit per account. However, you are allowed to have more than one account with Morty, so if you need additional domains, you can just buy a second account.

Moved to customer service. Sorry we didn't see this sooner, it was in a forum that's not routinely read by staff.

Domains added. it can take up to 2 hours for them to start working.

Thank you for doing very quickly admin. Thanks.

Thank sir

The server can read php files automatically, you can upload your files in the file manager which can be accessed by clicking the files button in the dashboard section of the dropdown menu for your domain.

Corrections to the dead links to the post above by realvanyek: https://moneybroz.heliohost.org/assets/img/second_prototype.png https://moneybroz.heliohost.org/assets/img/helio_thumb-1.png

Unsuspended.

It says to "Leave 'UTF-8' as the encoding, set 'Line break type' to 'Convert to Unix style'". I just checked my own Johnny account and the option is there. Please have another look and if you do not see it, please share a screenshot of your view so we can look into this further.

Please do not create multiple topics for the same issue See: https://helionet.org/index/topic/65898-solved-account-suspended/

Account unsuspended, it'll start working soon.

You can close this now

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

The file has been deleted. Keep in mind you can fix this yourself by increasing your storage space at https://heliohost.org/dashboard/storage/ rather than waiting for an admin.

Domain added, it'll take effect in about twenty minutes. You'll need to create an A/AAAA record to Morty's IP or switch to HelioHost's nameservers if you haven't already.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.