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Yeah, sorry I lost my head over it. This kind of conscientious service is a little hard to get used to. Appreciate it very much. - Bill Measure with a micrometer. Mark with a crayon. Cut with an ax.

Dear admin thanks for the reply. Would you please remove mezanninedubai.com padelcourtsdubai.com and add www.unitedglassqatar.com www.gaarnispharma.com Thank you so much for the help.

Users are only allowed to use the python binaries provided by our server. You may not download and run your own. If you have concerns that something doesn't work, you need to contact support. Trying to modify anything outside your home folder, or creating symlinks to files outside your home folder, will result in a hacking ban. You're sharing a server with several thousand other users. If you want to run custom binaries or access the rest of the server, you need a VPS. If you use /tmp, you should not leave your files in /tmp permanently, as doing so can fill /tmp (which will break the server) and can also be seen as evading the disk space limit (we've had users do that before...). If you do store something in /tmp, your code should either move those files into your account or delete them when finished. If your account is seen doing this sort of thing again, your account will receive a permanent ban without warning or refund. Unsuspended. Your account can take up to 2 hours to function.

Hello HelioHost Support, I would like to request a change of my domain. Current main domain: reyreyrey7.helioho.st Requested new main domain: region8cmemprepo.helioho.st Thank you for your assistance.

When domains are added/removed, or when settings like enabling node or switching PHP versions are changed, Apache has to restart to load the new config before it takes effect. Since you are one of several thousand sites on the server, there are always changes like that being made, and people waiting for them. If you've ever requested a domain or used some of the options in Plesk and were told it takes "up to 2 hours to take effect", the Apache restart is what you're waiting for.

Unsuspended. It can take up to two hours for your domains to function again.

Excellent work. Thank you so much for your help. This community is fantastic. Thanks!

First of all, Morty is the better server. Tommy is slower and older. You were originally on Morty and you have a $16 balance still, but you downgraded yourself to Tommy for some reason. I asked you why, but you never responded to me. There's really no good reason for you to to be on Tommy, especially since you already have more than a year's worth of Morty credit. Is this a real business or is it just a demo site?

Looks like you left your FTP sessions open. The load was from systemd, which usually happens when processes are running inside a user account for extended periods (FTP connections left open, overuse of cron, etc.). In your case, there are a bunch of FTP connections listed as other processes, including several that are marked idle, so that's the most likely cause.

It looks like you also posted a request about this on Discord: https://discord.com/channels/398197622168616962/398538798994161664/1528833145867075664 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. Where would you prefer to receive a reply? For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

Domain added. It can take up to 2 hours to start working.

There you go https://buy.stripe.com/6oU6oJ63I6gngnT8WFco00m

We do recommend logging in via https://heliohost.org/login/ not directly to https://tommy.heliohost.org/ Glad you got it working again though.

A staff member has to add it for you, which subdomain would you like to add?

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Thanks for your prompt action. much appreciated.

Your account has been reset, you should receive an email to recreate your account shortly.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Thank you very much!!

Done. Please don't move my account back until the end of the day. Thank you.

No it's not. Custom inbound ports are not supported on the shared hosting Plesk plans. If you want to open inbound custom ports, you'll need to buy a VPS instead.

Sure, there you go https://gradosretail.helioho.st/

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

No problem. Thanks for providing such a great service.

Unsuspended. Your domains may take up to two hours to function.