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I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Hello, I need help getting things fixed up for my email account so I can score above 5.8 on mail-tester... I'm not sure if DKIM, SPF, and DMARC are all part of the same package or what all I need there - this side of things is way over my head, and I appreciate that you guys are here to help dinguses like myself out Per the FAQ I think you guys at least need this: acct: abraxas86 domain: abraxas.wtf If you need more, just let me know... I have already put the check mark in the box on Plesk to use DKIM - not sure if that affects things at all. Thanks again!

Hi, Please remove the website remkac96.helioho.st and add the following domain: http://lategoals.com/ Could you also provide the server's A record IP address so I can point the domain to it? Additionally, please provide the mail server IP address (or the required DNS records for email), as my domain is managed through Cloudflare.

How do you want this written? Is tkgagenthub.helioho.st OK? Also, keep in mind that we cannot directly rename an addon domain, but rather delete it and re-add it, which will cause the content of the domain to be deleted. Is this OK?

Domain added, will take effect in about ten minutes. You'll need to configure your domain's DNS settings for it to work.

Hello, HelioHost Support Team, Please add the following addon domains to my Johnny account. Username: geraldosilva.helioho.st Domains: socorrotech.com.br nevesmarketing.com.br recuperacao.abrdns.com Please also enable the option to create subdomains for all of these domains. Server: Johnny Thank you for your assistance. Best regards, Geraldo Alves da Silva

It's been a week with no response so I'm going to close this as solved because it seems to me like all of the questions have been answered: Q: Why can't I install Moodle? A: You're on Tommy which doesn't support it. You'll need to re-upgrade to Morty if you want to run Moodle. Q Why am I no longer on Morty? A: You ran out of prepaid balance and ignored our emails. Q: Why did I run out of balance earlier than expected? A: You started a bunch of high load cronjobs which burned through your balance quickly due to overage charges. Q: How can I move back to Morty. A: You can move yourself back to Morty with this link https://heliohost.org/dashboard/move/ Q: Why am I not receiving HelioHost emails? A: You'll need to check your spam settings or change your contact email address to something that will deliver our emails to your inbox. If you have more questions or still need help with anything else please feel free to open a new support ticket with this link https://helionet.org/index/forum/45-customer-service/?do=add

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Domains added. It can take up to 2 hours for them to start working.

No more swiping, just real meetings - No Selfie https://PrivateDates.live Meet a girl who'll surprise you

Thank you all @Krydos @wolstech @Unknown025

I've added this domains for you, they'll take effect in about 80 minutes. You'll need to create A/AAAA records for each domain pointing to Johnny's IP address if you're not using our nameservers. Also I'm sure you're already aware, but the limit for Johnny accounts is five domains, so if you decide you need additional domains added, you'll need to either switch to another server (such as Morty or Tommy) or remove an existing domain.

You need to configure DNS on the domain so it's actually hosted here before a certificate can be installed. You can do that by either using our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk.

please, ignore this topic... I wrote it wrong... sorry...

Wow, that's absolutely amazing, I just tested it on Mail-tester and got a perfect 10/10 score. Thank you so much, Krydos, for setting up everything including DMARC so quickly. You're a lifesaver! Love this community support.

DNS issues corrected.

I linked the new Stripe subscription to your VPS, and sent you an invoice. I have also canceled the old PayPal subscription so it won't bill again accidentally. Thanks.

We've been doing this for 20 years. It's not a security issue on the server itself, it's WordPress, though it's possible your wordpress installation is hacked or being pounded by bots, both of which will cause it to use even more load than it already does. The security of WordPress itself sucks, and WP gets hacked all the time. We usually see a couple of users per week get their Wordpress instances hacked. Even if it's not hacked, it's very inefficient, being one of the heaviest PHP based CMSes available. Also, our load measurements are a cumulative sum, not actual numbers, which is why they seem extreme. We sample your load every 60 seconds, and just add the samples together over the span of 24 hours. For example, the 200GB memory limit expressed as continuous usage would be only about 140 MB continuous usage, which is pretty easy to get suspended for (and many people do, usually because they left a node or python app running).

Take a look at the modules that are already installed on Tommy's Python 3.12 and then request only the modules that aren't already present https://krydos1.heliohost.org/pyinfo/info3.12.py

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Glad to see its working for you now. Please let us know if you need anything else.

The account cirravosolutions has been unsuspended and the domain has been changed to cirravo.heliohost.us. The account can take up to 2 hours to function.

Thank you.

DKIM, SPF, and DMARC have been set up for the domain h3x.au. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Domain added. it can take up to 2 hours to start working.