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I recently reset my account. After that, I cannot get into default directory via FileZilla. I have read the Wiki and it doesn't mention anything that I have experienced. It should be mentioned that after the reset, I used Sitejet Builder AI to create a homepage for me just to have something on my site. Here is an example of the log output, as well as a screenshot. Status: Connecting to johnny.heliohost.org:1373... Status: Using username "poppabuzz". Status: Connected to johnny.heliohost.org Status: Retrieving directory listing... Status: Listing directory / Status: Directory listing of "/" successful Status: Retrieving directory listing of "/poppabuzz"... Command: cd "poppabuzz" Error: Directory /poppabuzz: permission denied Error: Failed to retrieve directory listing

The site works properly for me in Chrome on my PC. Not sure what was wrong with MB's phone...

I've added the domain and subdomain to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Domain changed, it'll take effect within the next two hours. You'll need to create an A/AAAA record to Johnny's IP or switch to HelioHost's nameservers for the domain to work.

Hello HelioHost team, I hope you’re doing well. My account was previously on a higher Morty hosting plan, but due to financial limitations I was recently moved back to the free plan. Unfortunately, during this downgrade, my website’s database was deleted, even though all my source files are still intact in my account. I would like to kindly ask if it’s possible to recover or restore a backup of my database from before the downgrade. It’s a very important project for me, and even a partial backup would be extremely helpful. Here are some details that may help you locate my account: Username: Emmanuelfosso205 Domain / Subdomain: https://smartify.helioho.st/ Approximate date of downgrade: 2nd November 2025 Thank you very much for your help and understanding. I really appreciate the amazing service your team provides, and I’d be very grateful if you could check whether a backup of my database still exists. Best regards, Emmanuelfosso205

The headers were in English because I changed them for you. I already fixed the CGI bin folder for you as well as the permissions. They should not all be turned on, and the server will refuse to run the script for security reasons if you do set them that way. Either way, glad to see everything is working now.

How can i add a ftp user to access a sub folder only. Thanks.

1Thank you! I appreciate it

Have you tried these instructions? https://wiki.helionet.org/Google_Site_Verification

Thank you so much.

Domain added. it can take up to 2 hours to start working.

For future reference, for issues like this make sure to post it in the Customer Service section instead of Website Management and Coding. We don't monitor that section of the forum as much as the customer service one so it will cause a delay in our response's to you.

Domains added. it can take up to 2 hours for them to start working.

cool. will do. Thank you! i simply never got around to it yet. it is a lot.

Thanks, account is created.

Thanks!

Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup

Domains added. it can take up to 2 hours for them to start working.

Installed. You can see the current list of installed modules and their version for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

Our nameservers are ns1.heliohost.org and ns2.heliohost.org. You can find more information here: https://wiki.helionet.org/Addon_Domains#Nameservers

No problem. Let us know if you need help with anything else.

Once a domain is added as an extra domain, it cannot be made the main domain later without fully resetting your account.

Domain changed. It can take up to 2 hours to function correctly.

Domain changed. It can take up to 2 hours to take effect. Note that you'll need more than just an A record pointed to Johnny's IP if you want all features to work. (Notably an MX as well as TXT records for SPF/DKIM/DMARC for email). If you just need a website, the A and AAAA records, as well as a CNAME for the www subdomain are sufficient.

Hello @wolstech, I think I managed to connect externally. Thanks for the quick assist