New Topics

Are other people going to be logging in to your business account?

Domain added, it'll take effect in about an hour.

The settings look correct. While not good practice from a security standpoint, does it work if you check the box at the bottom 'Trust any certificate' (which basically tells it to just blindly use whatever certificate is offered by the server without verifying it)? The certificate provided by our server is issued by Lets Encrypt, and its possible Hubspot explicitly chose to not trust LE or our servers because both are a free service. Also, what are you using for a username and password to log into the mail server? It needs to be an email address and associated mailbox password that exists on your Plesk account. Authentication is required for our servers, and it has to specifically be a mailbox you created (you cannot use your heliohost username and password for email). Finally, if unencrypted connections are allowed, try ports 143 (IMAP) and 25 (SMTP)

This usually means either your antivirus or your network is blocking the connection if you are on a school or business connection then the network administrator probably blocked websites of webhosts. if you are using an antivirus, try disabling it and if that works, then you can report that as a false positive to the antivirus provider.

Thank you, much appreciated. Yes, I have a former cPanel account, hence the mess. Glad that everything is working fine now.

Thank you!

For others who may find this, please see this wiki article. https://wiki.helionet.org/502_Bad_Gateway

Due to the amount of RAM this feature requires, it would result in a load suspension on Johnny within hours. On Morty there are no load suspensions, but its still so heavy that it instantly causes an overage fee for RAM usage instead. It costs almost $2/month extra just to have it enabled.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Thank you, it works now. It looks like I should have just waited.

Crappy free hosts disable it as a lazy way to avoid people sending spam. I've never known a paid host that blocked it, and we don't block mail() here even on our free plans. Rather ironically, our experience is that very few legitimate apps actually use phpmailer...most apps use mail(), SimpleMail (which is ultimately a wrapper for mail() ), or some SMTP implementation instead. Mail vs PHPMailer has nothing to do with mail landing in spam, as the resulting emails are identical from both methods. Content, DNS configuration, and domain reputation are the major factors. Mail() doesn't support authentication or encryption because they aren't applicable. It uses the server-wide mail settings in php.ini and doesn't even accept a mail server name. Also, is this AI generated nonsense? We don't appreciate AI generated posts here...they're often inaccurate and could get you banned from the forum for spam.

Do you think your site has a configuration error (eg. Php,...)🤔

Your account has been reset, check your email for a new invite to recreate it.

Domain added. it can take up to 2 hours to start working.

Account has been reset, and a new invite was sent to your email address.

I already fixed like 10 errors and they kept leading to exponentially more and more errors. I'm not going to waste 6+ hours screwing around with it, and even then may not be able to fix everything. We're all volunteers and we don't get paid to work on your VPS. There are more important things like setting up the new Ricky server that would benefit the community more. You're welcome to hire a third party to fix the issues for you, but you're probably looking at $100+ per hour to fix issues like this. You're also welcome to start reading the error logs and fixing the issues yourself, but depending on your skill you may make things worse. It's really not difficult to backup your data and restore it after the rebuild. I rebuild my VPS every 6 to 12 months anyways just to keep them running at top performance.

Got it, thank you

Correct. Use mydomain.com/landingpage instead. Wildcard certs will technically work on the server if you were to manually generate them (you'll need to use external DNS as well as a third party tool to do this) then upload them to Plesk, but you'll have to do this process manually every 90 days. It's specifically the automatic issuance and renewal of wildcard certs that's not supported, not the certificate itself.

The account niyhi has been unsuspended.

Is there something we can assist you with?

Added links to my working subdomains and added DigitalPlat FreeDomain

Same view 🫠

No problem:3

Pls I receive the email that I violate the rule, and my account got suspended. Pls I didn't violate the rule, my colleague at work signed up his account on my device because he wasn't with his, and he needs to check something, pls unsuspend this account pls And keep this device as the owner of this account, thanks