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Hi, I need to configure a DNS records for one of my domains, my username is: HaruNoYukki and the domain is: oulmex.com.mx A -> oulmex.com.mx pointing to. 185.133.35.13 TTL 21600 A-> oulmex.com.mx. pointing to 185.133.35.14 TTL 21600 CNAME-> www.oulmex.com.mx pointing to oulmex.mitiendanube.com TTL 21600 CNAME -> inmail.oulmex.com.mx pointing to inmail.tiendanube.net TTL 14440 Thank you for your attention. Have a nice day! ❤️

Back in December 2024, I installed Drupal 10.3.10 since that's what worked with the MariaDB v10.5.22 we had at the time, to do some load testing on it. It looks like 10.3.0 is not offered anymore, but you may have luck with 10.5.2 which seems to be the next most recent listed now. To specify the Drupal version inside Softaculous, click on the arrow on the blue Install button and choose Custom Install. Then a screen will open up like the below, where you could choose an older version to try.

We encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Thanks.

Unsuspended. it can take a few minutes to start working.

Domain added, it'll take effect in about twenty minutes. You'll need to create an A/AAAA record to Tommy's IP address or switch to HelioHost's nameservers (if you haven't already) for the domain to work.

Glad to hear that you figured it out.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Your account has been reset, so you'll need to recreate it using the link sent to your email address. If you own that domain, we can certainly add it for you. We can add up to ten custom domains for you, but unless you request .heliohost.us or .helioho.st domains, you'll need to purchase one from a domain registrar.

Thanks!

You were originally suspended for possibly have more than one account, after further investigation on our end we determined that you are using a shared IP address with another user so your account has been unsuspended.

Oh, that would explain it. An exclusion for the shared IP has been added. Please let us know if you need anything else.

Main domain changed and new domain added. it can take up to 2 hours for the new domains to start working.

You've also created a request here: https://helionet.org/index/topic/65534-regarding-domain-add-remove/ Please note that creating duplicate requests can lead to delays in responses to you. Please see here for more details: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

You're very welcome! 🙂 Please let us know if we can help with anything else!

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Yes, I definitely do need a backup of my files, thanks for asking! Let me do that and get back to you once it's been completed.

Thank you !

Done. The new domains can take up to 2 hours to start working.

Done. The new domains can take up to 2 hours to start working.

Done. Make sure you use a 301 redirect (permanent) not a 302 redirect (temporary).

Domain added. it can take up to 2 hours to start working.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. If you only want the 1 domain online.helioho.st then please enter that when the account signup form asks you to choose a domain and if it's available, it will become your new main domain. If you want the online domain added as a 2nd domain, please let us know when you've recreated your account, and we can add it as a 2nd domain for you at that point. 🙂 I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

With the colon. Gmail search should let you do "filename:<extension>" to find emails with files that have a given extension.

It looks like you deleted your reset link by trying to signup again with the same email address. I sent you a new invite link to recreate your account.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.