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Hello HelioHost Team, I am writing to kindly request the unsuspension of my account on the Tommy server. My account was suspended due to high load. I believe the cause was the last modification made to my Moodle installation - I had recently installed a new Moodle extension/plugin through Softaculous (the latest version available). Shortly after, the AI assistant Antigravity helped me make further modifications to the Moodle setup, and I believe those changes unintentionally caused the server to experience high load, which led to my account being suspended. I apologize for the inconvenience this has caused to the server and other users. I was not aware that the plugin and subsequent modifications would put such a strain on the server resources. I have now understood the impact and will be more careful with resource-intensive plugins and modifications going forward. If needed, I am also willing to remove or reconfigure the problematic Moodle extension to prevent this from happening again. Could you please unsuspend my account at your earliest convenience? I would greatly appreciate it. Thank you very much for your time and support. Best regards

You can renew your account at https://heliohost.org/renew We mark accounts for inactivity to keep the servers free of abandoned accounts, if you cannot login once every 30 days then you can upgrade to Morty which doesn't have this requirement.

https://wiki.helionet.org/FAQ#Why_must_all_posts_on_HelioNet_be_in_English? None of our staff speak this language so we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/

Docker is only supported on a VPS. I have no idea what n8n is, but from what i was able to find, it's highly unlikely to be supported on shared hosting as well.

Hello support, my account has been suspended again due to high server load. Could you please unsuspend it once more? I would also appreciate it if you could help me identify the exact cause of the high CPU usage so I can prevent this from happening again. Last time, I was told that the load was most likely caused by several FTP sessions that had been left open. I have been using my account in essentially the same way for many years, and this problem only started occurring recently, so I am trying to understand what has changed. Could you please check whether the same issue occurred this time? If possible, I would appreciate any details you can provide about the processes or resource usage that triggered the suspension. I also have a question regarding the FTP sessions: Recently, there have been quite frequent 502 Bad Gateway and 504 Gateway Timeout errors on the server. Is it possible that these errors could somehow result in FTP connections not being closed properly, leaving idle sessions behind that eventually contribute to the high load? I am not sure whether there could be any connection, but I wanted to ask since this issue is completely new despite my workflow remaining unchanged for years. If there is anything I should change on my side, I will gladly do so. Any information that helps me identify and eliminate the root cause would be greatly appreciated. Thank you very much for your help.

Tommy is getting upgraded! Johnny may have thrown a tantrum and demanded to jump ahead of his place in line, but our exclusive donor server hasn't been forgotten, and is finally going to get even faster and even more up-to-date. We will be starting a major upgrade soon, and wanted to let you know what to expect. What is changing: PHP: All of the versions of PHP currently available on Tommy will still be available after the upgrade. Node.js: We are adding versions 26 and 25. All other versions of Node.js currently available on Tommy will remain available after the upgrade. Python: We are adding version 3.14. Version 3.9 will remain the same. Version 3.12 will be removed. Django: We are adding version 6.0.7 running on Python 3.14. We are removing version 6.0.3 running on Python 3.12. Flask: We are adding version 3.1.3 running on Python 3.14. We are removing version 3.0.3 running on Python 3.12. MariaDB: We are adding version 12.3. We are removing version 10.5. PostgreSQL: We are adding version 18.4. We are removing version 13.23. Unfortunately, we don't have a way of tracking which accounts are using which Python modules right now. So if you're using any modules, please take a look at https://tommy2-info.heliohost.org/pyinfo/info3.14.py as soon as possible, and request any modules that you'll need that aren't already available. In the future, we plan to add a system for tracking which modules each account needs, allowing us to pre-install them before an account is moved. For now, you will need to re-request them. You can use this link https://helionet.org/index/forum/45-customer-service/?do=add to let us know if any modules you need are missing. Another thing to keep in mind during an upgrade like this is that your IP address will be changing. If you use our nameservers, ns1.heliohost.org and ns2.heliohost.org, your DNS records will be updated to the new values for you. If you use external DNS, such as Cloudflare, you'll need to manually update your DNS records yourself. You will receive an email with the correct values when it's time to change them. If you don't want downtime due to incorrect DNS records, you could temporarily use our DNS until you're moved, and then go back to the external DNS afterwards. You will receive an email when your account begins its migration to the new hardware, and a second email when the move has completed. We are taking volunteers to be the first ones to experience the upgraded speed and features, so if you're ready to move, let us know. If you need a little more time to make sure your website is ready for the upgrade, let us know, and we can move you to the end of the list too. If we don't hear from your we will assume you're ready to move now. Let us know if you have any questions.

Reverse DNS set.

I've unsuspended your account. Please remember to turn the water off while you're brushing your teeth disconnect from FTP when you're not transferring files.

Hello HelioHost Support Team, I am experiencing a technical issue while deploying a Next.js application on my HelioHost account. Issue Summary The Node.js application fails during the automatic npm install step. As a result, the dependencies are not installed, and the application cannot start. Error Message npm error code Unknown system error -122 npm error syscall open npm error path /home/<username>/.npm/_cacache/tmp/... npm error errno Unknown system error -122 npm error Invalid response body while trying to fetch https://registry.npmjs.org/... Because the installation fails, running the application also results in: next: command not found since the required dependencies are never installed. Troubleshooting Performed Verified that the application files were uploaded correctly. Confirmed that the problem occurs during npm install. Attempted to install packages manually. Attempted to update packages. The error consistently references the npm cache directory located in the account's home directory. Issue 2 – Incorrect Domain Targeting My HelioHost account contains two different domains. However, the Node.js application appears to be associated with the wrong domain. During deployment and execution, it does not target the domain I selected for this application. I expected the Node.js application to run only for my benyamina.online domain, but it seems to be using the account's default configuration instead. I also received messages related to changing the document root, and the application does not appear to be correctly linked to the intended domain. Could you please verify that: the Node.js application is attached to the correct domain (benyamina.online); the Application Root and Document Root are configured correctly; there are no conflicts caused by having multiple domains on the same hosting account. Request Could you please investigate: Why npm install fails with Unknown system error -122. Whether there is a filesystem or npm cache issue affecting my account. Whether the Node.js application is correctly assigned to the benyamina.online domain. Whether the Application Root and Document Root require adjustment because multiple domains are hosted under the same account. Thank you for your assistance.

All staff are unpaid volunteers who donate their free time. If there is no response, it is because we are busy with work/school/family. There is no guaranteed timeframe for a response to support requests. We encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA

Your backup from 2023-11-12 has been removed and a backup from 2026-05-08 has been added to the backup system. I sent you a link to download it. Let us know if there's anything else you're missing.

Please turn off Node and delete the npm cache How can I download Backup since I'm not getting any option in plesk

You asked over here to have your other domain changed. Do you want me to replace the designers7.us.to domain with this one since the designers7 domain doesn't work?

What do you want this domain changed to?

Sure. The pending suspension for the first account has been cancelled. It looks like you deleted the second one already so no action is needed there.

I tested the download speed of your VPS. sftp> ls -lh -rw-r--r-- ? 0 0 3.5G Jul 24 17:21 largefile.bin sftp> get largefile.bin Fetching /root/tmp/largefile.bin to largefile.bin largefile.bin 100% 3600MB 58.1MB/s 01:01 sftp> It downloaded a 3.6 GB file in 1 minute and 1 second at about 58.1 MB/s. It seems like the VPS is fine and your internet connection is probably the bottleneck.

DKIM, SPF, and DMARC have been set up for the domain bcre.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Thank you so much, i didnt think Softacular was the one sending me emails. yes i definnetly will get away from wordpress, most probably it will only be only a static website. havve a good weekend and a wonderful life.

I've added those 2 domains to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Users cannot yet manage domains or subdomains on their account themselves. We plan to add this feature in the future, but there is no ETA for when it may be implemented. You can read more about the ETAs (and why we cannot offer ETAs) here: https://wiki.helionet.org/ETA In the meantime, a staff member can add any subdomains you need, just let us know which subdomains you want added and under which domain you want them made. You can have up to 10 total domains on your Tommy account (this includes addon domains, subdomains, and aliases (parked domains)). If you need more than 10, you can upgrade your account to our Morty server, where you can have up to 15 domains per account AND the ability to have more than 1 Morty account if you need more than 15 domains. You can read more about the domain limits here: https://wiki.helionet.org/Addon_Domains#Addon_Domains

Glad it's working again for you. Thanks for adding the demo site banner to help us stay in compliance with Plesk's terms of service.

And now your account offers links to pirated games (the search engine in the /sou folder provided working links to warez stored on Baidu when I tested), so you're getting a copyright infringement suspension instead. We're in the USA and subject to DMCA, so you can't host, link to, or otherwise offer pirated content.

Handled over Discord: https://discord.com/channels/398197622168616962/398538798994161664/1529139958441574592 Marking this thread as Solved.

Domain changed, will take effect in about an hour and fifteen minutes.

Looks like wolstech already accomplished this for you a few hours ago. Marking as solved.

Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function. For the domains that were removed, if you need any of the files from those domains, they can be downloaded from https://heliohost.org/backup/