New Topics

Since there was no request for the March 23rd backup I'm going to mark this as solved and lock it. If you're still missing any data please use this link to open a new support request. https://helionet.org/index/forum/45-customer-service/?do=add

Which host are you using?

It's working for me. This one seems to be working fine too. You failed to pay your Morty bill so you were moved to a free hosting server. If you want a fast server you should upgrade back to Morty. The free hosting servers are much slower than the production Morty plan. We don't recommend running Wordpress on the free hosting because it is very bloated, slow, and causes a lot of load. It's pretty common for people to get suspended for high load running 1 Wordpress site on the free hosting, and you're running 2 Wordpress sites. The 500, 502, 503, and even 504 errors are because the free hosting is very overcrowded and not intended to run such bloated software as Wordpress. Here are some options for you to consider: FREE: Switch to some other software other than Wordpress. Pretty much any other software will run faster with less errors. FREE: The free hosting server you're on is scheduled to be upgraded in the next month or two anyways, because it is very old and starting to fall apart. If you want to wait for a bit it may get better. FREE: We also have a free hosting server called Johnny that we could move you to. Since Johnny was just rebuilt a few weeks ago, and is very empty still it will be faster than the older, more crowded Tommy you're on now. RECOMMENDED $1 per month: Upgrade back to Morty at https://heliohost.org/dashboard/move/ You've had quite a few issues since you refused to renew your Morty plan, so going back to Morty would fix all of that. This plan has variable billing if you go over 200 GB memory or 10k CPU in a day. $4 per month: We also have VPS plans that run Wordpress well starting at $4 per month https://heliohost.org/vps/subscription/?mem=1&cpu=2&hdd=50&os=ubuntu24 The advantages of a VPS is you have the whole server to yourself so other people can't slow you down, and you have root SSH access.

The backup you downloaded is a full backup from 2024-07-25. I have removed the old backup and added a partial backup from 2026-05-09 when the Johnny server was powered off. To download the new backup just go to https://heliohost.org/backup and request a new link. After downloading the new backup let us know if you're still missing anything.

Domains re-added, will take effect in about an hour and fifteen minutes.

This person had a VPS, not a Plesk account. I'm not sure where they changed their email address. Maybe on the forum? VPS don't automatically update their email address from the forum if you change the forum email address. This person has already deleted their VPS for some reason though so I guess we'll just mark it as solved. @thywickedone If you deleted your VPS because you can't change your email address, we can change the email address and rebuild it for you. For VPS by default we just set the email address to whatever your PayPal account is using.

You're not suspended for high load, you're suspended because Wordpress got hacked and is full of malware. This is very common for Wordpress unfortunately (especially when dubious extensions are used or when updates are not installed promptly), and is one of the major reasons we recommend users avoid using it. Your account will need to be reset without a backup in order to be unsuspended. Are you ready to start over?

I tried mail-tester and got a 10/10 score. Thanks everyone!

It is completely possible it was hit by bots or the like. You may want to review your logs and see if there's an unusually large number of requests (especially ones that look like they're searching for vulnerabilities or beating on the login page) and block them with .htaccess.

Domain added, will take effect in about an hour. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Johnny's IP for the domain to work. Your username is the name you use to login at https://heliohost.org/login. We can sometimes find your hosting account from your forum username, but they're not always linked. Unless you set xn--plised-pxa.ee as your main domain during the registration process, it's not currently possible to add domains by yourself.

Domains re-added, they'll take effect in about an hour. If you're not using HelioHost's nameservers, you'll need to update your A/AAAA records to Johnny's IP address.

Great to hear you enjoyed the experience here and learn something from it! You should be able to cancel your VPS here: https://heliohost.org/dashboard/cancel/ If that doesn’t work, let us know and I’ll have Krydos cancel it for you.

Installed. You can see the current list of modules and their versions for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Yes, if you need more domains added to your account you can follow these steps Click this link https://helionet.org/index/forum/45-customer-service/?do=add to start a new support request. Provide your username. Provide the domain you want added.

It looks like you deleted your account for the reason "performance issues". Tommy is quite slow right now due to being overdue for a rebuild. We're going to be upgrading Tommy in the next month or so which should improve the performance quite a bit. Even after the rebuild Tommy will still be more crowded and slower than our Morty plan though. If you'd like to try Morty for a bit to see if that fixes your issues with performance let us know.

Thank you very much 🙏

I see, ok i went by what it told me to do. I reversed it to tommy.heliohost.org and i was successful. Thank you for helping out. In that case the problem is solved. That should be pinned in plesk or in the wiki Thanks again!

Remote access enabled. host=65.19.154.90 port=5432 user=dvdbrugnoli_RestaurantManagerADMIN dbname=dvdbrugnoli_RM password=<set in Plesk>

Domain added. It can take up to 2 hours to start working.

Correct. SQLite3 is actually built into every Python 3.14 by default too, but we recommend using MariaDB or PostgreSQL because they're easier to get working, and better performance. This module is really ancient and doesn't even work with Python 3.0. For Python 3.14 I installed Beautifulsoup4 instead. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Thanks, everything works. Topic can be closed and result of mail tester was again 10/10. Just have to figure out - again - how to set up the mail.domain.com part Thank you

Duplicate topic, Please see:

Domain added.

Domain added. It can take up to 2 hours to start working.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups