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The roundcube icon cannot be changed (every user on the server shares the same instance of roundcube). You'd need to install your own copy on your account instead of using the provided one if you want to do that. As for the spam folder, make sure you set up SPF and DKIM if you haven't done so already. For the SPF record, create a TXT record. Name should either be blank (if allowed) or the name of your domain if not. Value should be "v=spf1 include:tommy.heliohost.org ~all". For DKIM, you can turn it on in Plesk, apply it, and then click the (?) next to it to see the records to create. Once those are set up, its just a matter of domain reputation. Gmail will start trusting mail on its own in time assuming you don't send spam. Choosing "Not Spam" on the messages will help Gmail learn to put them in the inbox. Also, be aware hosting accounts have a max sending limit of 50 messages per day to prevent bulk email from being sent. If you need this increased, let us know and we can assist with that (that process will require sample emails as well as answers to some questions about what you'll be sending, how you handle complaints, and why it's not spam). Note that we recommend you do not resell or otherwise let the general public use email on your domain. If we receive an abuse report for mail from your domain, you will be subject to suspension.

Main domain changed. it can take up to 2 hours for the new domain to start working. since changing a main domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup

That account is already active. It looks like you figured out how to unarchive it yourself.

Please check your PMs for information regarding your Lily account.

Thank you very much...💖

Thank you!

Looks like this account has been deleted (2025-10-16 16:54:53) by the user via the account Dashboard, so there is no action that can be taken on this thread. Marking as [Solved].

Domain added. it can take up to 2 hours to start working.

It looks like your account hasn't finished creating yet. Why would you like it to be reset?

That account is already active. If the progress bar got stuck, you can just close the page and head over to https://heliohost.org/login/ to start using it.

The document root by default for domains is already httpdocs so it wouldn't have to be changed.

So it's the 4th. I just took a quick look at the post history and counted the unique titles (which apparently were not unique...). Yeah if this happens again something will need to change.

Muchas gracias por su colaboración y tan pronta respuesta, quedo totalmente agradecido.

No problem. Please let us know if you need anything else.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Domain changed. It can take up to 2 hours to take effect. Please be sure to configure DNS.

No, there's still a 10 domain limit per account. However, you are allowed to have more than one account with Morty, so if you need additional domains, you can just buy a second account.

Moved to customer service. Sorry we didn't see this sooner, it was in a forum that's not routinely read by staff.

Domains added. it can take up to 2 hours for them to start working.

Thank you for doing very quickly admin. Thanks.

Thank sir

The server can read php files automatically, you can upload your files in the file manager which can be accessed by clicking the files button in the dashboard section of the dropdown menu for your domain.

Corrections to the dead links to the post above by realvanyek: https://moneybroz.heliohost.org/assets/img/second_prototype.png https://moneybroz.heliohost.org/assets/img/helio_thumb-1.png

Unsuspended.

It says to "Leave 'UTF-8' as the encoding, set 'Line break type' to 'Convert to Unix style'". I just checked my own Johnny account and the option is there. Please have another look and if you do not see it, please share a screenshot of your view so we can look into this further.