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This support request is being escalated to our root admins.

Hello, I would like to reset my account since I lost access because I exceeded the 1000MB limit. I think it happened because I didn’t consider that Node would install more files. I tried to access via FTP to delete unnecessary files, but the account is blocked. So, with no other option, please delete everything and I will start over. My username is: wds657.

Hello, I would like to request the setup of my Mercury VPS with Plesk installed. Please configure it with Ubuntu 22.04 LTS and enable MySQL/MariaDB for database usage. This VPS will be used to host a Capstone Project, so I will need a stable uptime and access to manage web files and databases through Plesk. Thank you!

I rebooted your VPS and it looks like SSH is working again. Let us know if you're still unable to login.

Yes, our service supports both. You can create the database and select PHP versions in Plesk.

It looks like you never clicked the invite link to recreate your account, so I sent a new link. Let us know if you're having trouble recreating your account.

This database is a MariaDB database, not a PostgreSQL database. You can enable remote connections to MariaDB yourself through Plesk. If you truly want to use PostgreSQL you need to create a PostgreSQL database, not a MariaDB one and then let us know the database name and database username you want to have access.

My account is kangjoyeuse. Is there way to change composer path? when i choose it there is only one option

Domain added. it can take up to 2 hours to start working.

Server should be morty.heliohost.org, port 465. Username and password should be any email address and password you created in Plesk. Note that there is a sending limit of 50 emails per day.

You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

Thank you very much guys. Joomla seems to be pretty popular at the moment. I might try it instead. Thanks again Andy

Set.

Good day, wolstech! Thank you for your prompt response. I appreciate your accommodation to my concern. The sudden spike of memory usage was probably because of my multiple attempts to run NPM commands in one of my Node applications last week. I had problems with running `npm run dev` command since no outputs were shown during my attempt to run my Vue app in development mode. Again, I sincerely apologize for exceeding my memory limits beyond what is provisioned under my Tommy account. I'll be mindful of using my account resources well moving forward.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

We encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Thanks.

Unsuspended. it can take a few minutes to start working.

Domain added, it'll take effect in about twenty minutes. You'll need to create an A/AAAA record to Tommy's IP address or switch to HelioHost's nameservers (if you haven't already) for the domain to work.

Glad to hear that you figured it out.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Your account has been reset, so you'll need to recreate it using the link sent to your email address. If you own that domain, we can certainly add it for you. We can add up to ten custom domains for you, but unless you request .heliohost.us or .helioho.st domains, you'll need to purchase one from a domain registrar.

Thanks!

You were originally suspended for possibly have more than one account, after further investigation on our end we determined that you are using a shared IP address with another user so your account has been unsuspended.

Oh, that would explain it. An exclusion for the shared IP has been added. Please let us know if you need anything else.

Main domain changed and new domain added. it can take up to 2 hours for the new domains to start working.