New Topics

Okay got it

An email alias just forwards an email to another email address. You cannot send mail directly from it. If you need to send emails from it, then you would need to create the email as a separate email account instead of an alias.

The subject of the email you received has been changed to help reduce confusion for future users. Thank you for the feedback

You can use Python, Node, and basically every other technology we offer (except Laravel) without changing the document root. If needed, you can enable CGI execution in your domain's root using .htaccess to avoid having the cgi-bin folder in your URLs. For Python (and related frameworks like Flask and Django) specifically, see https://wiki.helionet.org/Python for more information on how to run them here.

No, if the payment fails we will email you and give you a chance to make a new payment before the VPS is powered off.

Domains removed, and the new domain was added. it can take up to 2 hours for it to start working. You can also download a backup of your account before the domains were removed at https://heliohost.org/backup/

Glad to see you were able to restore the data The domain kerryn.net has been removed. Please let us know if you need anything else.

Domain added. it can take up to 2 hours to start working.

Account has been reset and a new invite was sent to your email address. you can also download a backup of your account before the reset at https://heliohost.org/backup

We cannot change domains directly like this, but what we can do is add and remove. I've added the scoobverse one from your request here. I have now removed the smurmel one from your account. If you want the content from smurmel to be on the scoobverse web address, you would need to re-upload the files inside Plesk. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Installed. You can see the current list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py

yes, Thank you for responding

I would like to request for my account to be unsuspended, due to the fact that I don't know why it was suspended. I sincerely plead that this account is released as i have a presentation to work on with this account.

Marking solved due to being cancelled by user.

You're welcome! 🙂

Your VPS has been rebuilt. you should have received an email by now and if you haven't, please let us know so we can resend it to you.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

This account failed to reset properly. I've forcibly removed it and sent you an invite for a replacement.

yes found it sorry about that

Your VPS is rebuilding and you will get an email when it finishes.

If you're in the market for a new domain, we do have an affiliate program with Namecheap. Right now, you can get a .com for only $6.49 using the code NEWCOM649 and we will get $1.28 from the sale. For instance here is an available o1mark1.com https://heliohost.org/partners/namecheap/ You might have to disable your ad blocker (if you use one) because they tend to block affiliate links. If you get a cheap domain that is only about $1 we would still get about $0.23 for you using the affiliate link. It's not much for a single sale, but as you can imagine if thousands of people buy their domains with our affiliate link it starts to add up.

SSH is disabled on shared hosting for security reasons. if you need to use it, then you would have to get a VPS.

Domain added. it can take up to 2 hours to start working

Unsuspended, it may take a few minutes to work again.