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Here's how it look like on me: (image is attached) My nickname is zaisty, and domain is bladerunner.top. Please help me secure rest of my SSL certificates for my website (only 3/6 are secured now, but rest is not). Thank You.

Domains are automatically disabled if they are not hosted with us (having an A and/or AAAA record pointing somewhere else other than our service) if you are just using our service as an email or database service then an exception can be added to your account in the system so i won't keep disabling your domains. The reason we do this is to try to conserve server resources.

Between 2026-04-13 05:46:59 and 2026-04-14 05:46:59 your account used 10063.00 CPU. The daily limit on Johnny is 10k, and if you exceed this limit you are suspended. All of your load just comes from PHP and it looks like you're running Laravel. If you need more than 10k CPU per day we recommend upgrading to Morty which allows unlimited CPU. You can move your account at https://heliohost.org/dashboard/move/ if you want to. You may also be able to block bots in .htaccess to reduce your load, or switch to different software, uninstall any unneeded plugins, etc. You should also keep an eye on https://heliohost.org/dashboard/load/ to see your load before you get suspended. When you try to login or go to your website URL and it reads How can you say that is for "no reason"? I feel like that is pretty clear why you were suspended, and it explains the exact reason. If you have any suggestions on how to make it clearer to people that they aren't being suspended for "no reason" we would love to hear it. One idea we're planning on implementing is emailing people when they're close to hitting the limit or when they get suspended. Any other ideas would be helpful though.

Domains added. They can take up to 2 hours to function.

Could you please add again my free heliohost domain to my account onsocial.heliohost.us onsocial.helioho.st Thank you

Your site is working properly on my side. Is this still an issue?

Domain added, it'll take effect within 2 hours. You'll need to switch to HelioHost's nameservers or create an A/AAAA record to Tommy's IP for the domain to work.

hi. I have a problem loading the page. The first time it loads it takes an extremely long time. Within 10 to 15 seconds. Then the page refreshes are fine. After a short time, the loading time is again extremely long. It acts as if the server is sleeping. Is there anything that can be done about it? Today it is a little better than yesterday.

Thank you for letting us know the situation. I have cancelled the pending suspension for your account as well as your colleague's account. We love referrals, so if there are others at your workplace who might benefit from an account, please let us know before anyone else signs up so we can proactively update the multiple account detection service. If we don't know in advance and a 3rd person signs up, the the system will just suspend all three of you at that point. But if you let us know ahead of time, we can prevent that inconvenience to you all. Please give it a few minutes for both your accounts to fully reinstate.

Your main domain has been changed. As long as your DNS settings are correct it should start working in about 20 minutes. If any of your files went missing I made a full backup prior to the domain change which you can download from https://heliohost.org/backup if needed.

It looks like there were a few 504 errors on the domain stimulance.co between 2026-04-22 15:17:50 and 2026-04-22 16:31:18. I checked the load for Johnny during that range and it was between 9.32 and 16.14 so pretty normal and not too bad. 504 errors like this on PHP can happen due to quite a few things such as DDoS, zombie PHP processes, or just too many people trying to use PHP at the same time. Generally an Apache restart clears it up or if it's a DDoS it clears itself once the attacking IPs are blocked or stop attacking. It also kind of depends on your software. Some PHP software like Wordpress is extremely bloated and normal page loads take 5-10 seconds on Johnny anyways. If your PHP software is super slow on a good day, then it's even more likely to show a 504 error when the server is busy. Highly optimized fast PHP sites that normally only take 100 milliseconds to load a page on a good day may slow down to 5 seconds per page load when the server is busy, but won't show a 504 error. Wolstech already said it, but the best option is to upgrade to Morty https://heliohost.org/dashboard/move/ if you want better uptime. Our mission as a non-profit is to provide free hosting to as many people as possible so the free plan is kind of overloaded by design. Our mission isn't to provide 100% uptime, super-fast, free hosting to only 10 people, so as long as the uptime is above 97% we consider it "good enough" for a free plan and load as many more free users as we can on there.

What IP is the external connection coming from? We can check if its blocked. Also, you should be using tommy.heliohost.org:3306 (or if you moved back to Morty, morty.heliohost.org:3306). While it may sometimes work, we do not officially support using the user domains for SQL connections.

Thank you. it is ok now. 😎

Thank you so much. I'm not used to this whole customer service thing. I remember the old days when I would do it myself (and often get mixed up between addon domains and subdomains)

Thanks ! ☺️

Looks like you also posted about this issue here: https://helionet.org/index/topic/67538-desbloquear-conta/ Please do not create duplicate forum threads for the same issue. Asking for "urgent" or "prompt" anything is unlikely to get you an immediate response. All staff are unpaid volunteers who donate their time to assist others. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please. If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with. There is no guaranteed timeframe for a response to support requests. Help is generally provided within 24 hours, and we encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow. Our best efforts to respond within 24 hours can be impacted by several factors, including but not limited to: Time zone differences (most staff are based in North America) Work School Family Other real-life commitments Please ensure you review our support response timelines (SLAs and ETAs, and why we cannot offer them) at: https://wiki.helionet.org/ETA Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? As well, please make sure to review our Terms of Service so you can prevent causing issues or violations: https://wiki.helionet.org/Terms

Looks like you also posted about this issue here: https://helionet.org/index/topic/67539-my-account-appears-to-have-been-suspended/ Please do not create duplicate forum threads for the same issue. All staff are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request.

Thanks.

Domain added. Since you use Cloudflare, be sure to create the relevant A record so the domain will work. The domain can take up to 2 hours to function.

No problem. Let us know if you need help with anything else.

Yes. Thank you very much.

Sounds good.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Increased, it'll take up to 2 hours to become effective. For the space, 920MB of it is in files. Those Moodle installs are much more than 74MB each. The private folder is softaculous backups.

Hi all, I've managed to follow the link again and create an account thanks for the quick responses