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Please reset the account and delete all the files.

I found your account with only 2 x Os: zoom5555 I've escalated this thread to Wolstech who can set you up on Lily when he has a moment. 🙂 Once it's been created, he'll reach out to you with the credentials.

Domain renamed. That said, the domain you requested is showing as for sale and hasn't been purchased so it's not going to work: https://heliohost.org/partners/namecheap/kindstance.org.uk

Dear Sirs, Please, add a new domain into my account: preguic.ia.br Thanks, JM:.

Dear Sirs, Please, delete those domains from my account: dojoia.com.br escolasmt.com iazaap.com.br jeffersonmidei.com jeffersonmidei.helioho.st librovinhos.com.br Thanks, JM:.

Domain added, it'll take effect in about an hour. For the domain to work, you'll need to create an A/AAAA record to Johnny's IP or switch to HelioHost's nameservers.

In November you asked us to allow PostgreSQL connections to pg-service-dm-khanin-project.d.aivencloud.com on port 23579. Unfortunately our firewall doesn't allow us to whitelist domains. We can only whitelist numerical IP addresses. In November the domain pg-service-dm-khanin-project.d.aivencloud.com resolved to the IP 85.9.195.148. Today that same domain resolves to the IP 85.9.193.5. If the IP continues to change every month I recommend you contact this aivencloud and ask them if they can put you on a static IP. Is it working again now?

Glad to hear. I've also gone ahead and set up DKIM, SPF, and DMARC for you for the domain techhouseservices.com so providers like Gmail will actually accept your email. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

The problem (suspended) is solved now. Maybe due to what you did? I have no clue but thanks a lot for your 'help' My website shows again in browser Best regards.

Installed.

We had another person report a similar problem. They actually answered our questions though. They said they were using Google Chrome, and when they disabled their plugins the signup process started working for them. They said the plugins they disabled were Scribe and Meta Pixel helper. I have tested signups with both of those plugins installed, and still can't reproduce the issue. Not sure what is going on, but if you're still having issues let us know and we can investigate further.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to start working.

DKIM, SPF, and DMARC have been set up for the domain eliazar.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

We recommend avoiding Wordpress for this exact reason. It's extremely inefficient, slow, and insecure compared to almost every other choice: https://wiki.helionet.org/WordPress It's also the #1 leading cause of hacked accounts and accidental bans. Upgrading to Morty (or a VPS, perhaps with a control panel on it for ease of use) would improve performance, but even there you're probably not going to get sub-1 second load times without switching away from WP.

Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup

503 errors are normal for up to 2 hours after being unsuspended. It's been about 2 hours now since you were unsuspended for the second time so they should have resolved themselves now. If you're still seeing 503 errors let us know. If you get suspended for a third time don't ask for an unsuspension unless you are ready to fix the issue immediately.

thanks

High server load most likely. If the server is too busy, Passenger tries to start your app but the server can't finish in time, so it times out and that error appears.

Many thanks! Will do, I ll ask him to change to his @ac.uk account Thanks

Let us know if you find a vulnerability for a particular kernel, and we can update the server. Generally we keep the server fairly up to date anyways so it's unlikely that anything like that will be an issue. It seems like you must be new to Linux because it's literally always been this way. We used cPanel from 2005 until 2021 and it was the same way too, and now Plesk is the same from 2021 to 2025. If it was a security issue I think cPanel or Plesk or CentOS or Alma Linux would have fixed it in the last 20 years.

Indeed, after a little wait, everything is now in order. Thank you!

What is your account's username?

Please check your PMs for information regarding your Lily account.

The name servers you need to use are ns1.heliohost.org and ns2.heliohost.org by the way. Looks like MoneyBroz didn't answer that part.

Domain added. You'll need to configure DNS for the domain to point to the IPs shown in Plesk. The domain can take up to 2 hours to function. Yes our server will generate a certificate for you once DNS is configured, or you can issue it manually from Plesk. Note that it can take 2 hours for SSL to work once a certificate is installed. As for moving, you should be able to just download everything from your old host to your computer, then upload it here via either Plesk File Manager or an SFTP connection (use host tommy.heliohost.org, port 1373, protocol SFTP, and your plesk username and password). If you have a lot of files, zipping them will make the transfer much faster because you can upload one file then unzip it in the file manager, vs. uploading 1000s of individual files.