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We're updating our Terms of Service. Our Terms explain what you can expect from us when using our services, and what we expect from you as a user of our services. You can find the updated Terms at the following URL: https://heliohost.org/terms Our policy is to make a news post each time we make changes to the Terms of Service to give you plenty of time to review the changes and opt out of the changes if you wish to. What is changing: * California recently passed legislation making casino or gambling websites that use real money or cryptocurrency illegal. Since our servers are located in that state, we are required to comply with the new laws. * The Tommy and Johnny servers use Plesk non-profit licenses, so commercial websites are not allowed on those plans. If your business is just starting out, you can set up your website on the free hosting, but we will periodically review your account. If we decide that your business no longer counts as a micro-business, we will require you to move to Morty or a VPS. * For people who choose to run paid software, our policy has always been to ask for proof of purchase to make sure the paid software is legally licensed. We're adding this policy to our Terms of Service, so users are aware prior to installation that providing proof will be required. * It really should be common sense not to attack your own website and attack your own host, but not everyone has common sense unfortunately, so we're adding it to our Terms of Service that you can't stress test your own website. What this means for you: Our Terms have been updated to reflect these changes and go into effect on March 31st, 2026. If you agree to these Terms, no further action is needed, and you can continue using our services as you always have. By continuing to use our websites or the services you receive after that date, you agree to the updated Terms We hope that you'll agree to our Terms and continue to use HelioHost. If you don't want to accept the changes, you can choose to leave HelioHost by deleting your account and no longer accessing or using our services. We would be sad to see you go though.

Hello HelioHost Team, My username: davidw The domain I want to bind: tagz.click This is for a personal experiment/testing purpose. I would like to have the domain properly linked to my HelioHost account. Thank you very much for your assistance! Best regards, David

We have to add it for you. What domain do you want added?

DKIM, SPF, and DMARC have been set up for the domain logospres.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

I think I was able to get everything back up and running... Thank you guys for thinking ahead and automatically doing a site and database bk when moving accounts to a new server. We can close this support request email now.

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

WSGI control access has been enabled on the domain carcareus.com. To restart your Django app and load new code changes in simply edit /home/nrchoudhari.heliohost.us/carcareus.com/config/dispatch.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

The hourly limit has been set to 100 and the daily limit has been set to 500.

You're actually at 8/5 domains for your plan. Would you like to remove some domains, or upgrade to a plan that allows more domains?

It looks like you were already on Morty, and for some reason on 2026-03-11 you decided to downgrade to Tommy. I can move you back to Morty for free if you want, and you already have a balance of $16.38 which should last you about 16 months as long as you don't have any load overages.

This issue appears to be resolved now that the protection has been disabled and apache has restarted. Your site is now working.

WSGI Control Access is only available on the Morty server, or a VPS. You can read more information about it here: https://wiki.helionet.org/Flask#Request_WSGI_Control_Access

The PHP max_input_vars on your domain as been changed to 3500.

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Dear @wolstech and @Krydos, thank you so much. All seems to be working fine now. 🙂 Kind regards. ))

Thanks. You guys are awesome!

Thank you!

We are not a domain registrar and cannot accept domain transfers. That said, you can host your domain here by changing your DNS records (use NS records pointed at ns1.heliohost.org and ns2.heliohost.org, or A and AAAA records that can be seen in Plesk) and requesting the domain be added to your account.

Domains added, the changes will take effect in about 40 minutes. You'll need to create an A/AAAA record to Morty's IP or switch to HelioHost's nameservers for the domains to work.

Refund issued, and account deleted. Thank you for complying with our terms of service.

Added.

Your account is being reset, you should receive an email to recreate your account shortly.

SSH is not available on shared hosting accounts due to security reasons, if ssh is needed than you will need to get a VPS.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.