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3.9.23

Yeah. Give option 2 and also option 3 for better perform. Can you do it for me please.

Alright, I have deleted the new VPS132 that you created, transferred the new subscription to the old VPS35, and you should be good to go. If this happens again in the future please note that you can just click the link in the email to pay for your existing VPS rather than creating a new VPS. Less work for you, and less work for us too. Thanks for being a VPS customer.

This seems resolved. I just modified the dispatch.wsgi and *.htaccess; the pings and logs returned to normal. I will check back again later today.

Removed.

Readded Digital Plat. URL linked is a referral for an extra domain slot. They recently fixed a lot of bugs and updated their website and dashboard. Will add working links later when I create the websites.

WSGI restart control has been disabled on the domain softhauz.ca

Main domain changed. It can take up to 2 hours for the new domain to start working.

Domain added. It can take up to 2 hours to start working. Manually adding a domain on your own isn't supported yet but we're happy to assist you with this process.

I've added the new domain, and removed the helioho.st one. Please note that we don't really "change" domains, it's done with an add and remove and there's a risk of data loss when domains are removed. Since the folder for the old domain inside Plesk will be deleted, I made a full account backup for you before I removed it, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups I also added the new .top domain, please give it up to 2 hours for it to fully work.

Domains added. It can take up to 2 hours to for them to start working.

I've unsuspended the karthikeyan2508 account now. Please allow it some time to reinstate fully. As we advised you for the asdtechcreation / karthikeyan2508 duplicate accounts back in June 2025, the rule is 1 account per human being, not 1 account per email address: https://helionet.org/index/topic/64892-request-unsuspension-my-account/#findComment-291466 Please ensure you do not log into each other's accounts, as this could be considered Managing an Account on Behalf of Others and is also specifically disallowed in our Suspension Policy: https://wiki.helionet.org/Suspension_Policy

I found some more info on what's happening here. Since Sharecircle2026 never responded to this thread: https://helionet.org/index/topic/66881-solved-create-account-error/ An update was posted for them in this thread, where it was explained to them that since they never responded, the old account that was causing the conflict was backed up and creation of the new account was finished for them: https://helionet.org/index/topic/67067-solved-that-account-has-been-backed-up-and-then-taken-offline-due-to-inactivity/

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

its now good. Thank you so much

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

Thanks!!

Looks like you also emailed in, and this was answered here: https://helionet.org/index/topic/67156-hh458326-please-add-carcareuscom-as-new-domain/ Please do not create duplicate requests for the same issue. All staff are unpaid volunteers who donate their time to assist others. Asking the same question in multiple places or across different platforms (email, forum post, Discord) can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Many thanks!

No. That said, it will still get killed if you exceed your load limit and get suspended. As of right now, it looks like the script is using so few resources that that won't be an issue.

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.154.90 and an AAAA record with the value 2001:470:1:1ee::1002

I've actioned your later request, which was posted in the correct 'Customer Service' section (Home > HelioHost > Customer Service). Please see: https://helionet.org/index/topic/67149-solved-add-domain/ This thread was created in the 'Other Discussion' section (Home > General Discussion > Other Discussion) and this part of the forum isn't for support requests, so it's not routinely monitored by staff, so asking for help here can risk your posts getting missed. I see you're one of our newer users so accidents happen and it's no big problem. 🙂 I'm just posting the guidance on the right place to ask for help so if other forum users spot this post, they can follow the link and know to ask for help in the Customer Service section, too.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache I've removed your email address from your post for privacy reasons. You don't need to post your email, all we need is the username and the domain you want to add. 🙂 Admins can view the email attached to your forum account anyway, if we need to use it to search for the related hosting account.

It looks like its working to me. If you replace the files, you may need to expressly restart the app in Plesk, and/or wait 2 hours for Apache to restart before you see any changes. During that time, you may see errors. https://api.qutegifts.co.uk/api/health

That's normal for new accounts since we don't set those up by default. DKIM, SPF, and DMARC have been set up for the domain potato-launcher.heliohost.us. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

No problem. I've unlinked your paypal account from the imaraproducts account and have unsuspended both accounts. It can take several minutes before you'll be able to log in, and the domains can take up to 2 hours to function. In the future, please contact support before you buy an account for another person. The suspension occurred because our system detected that you suddenly bought a second account that wasn't on Morty, which is prohibited as you're aware. Note that if we detect similar or cross-hosted content on either of these accounts, or if we detect the same user logging into both accounts, they may be subject to resuspension and a requirement to move to Morty to be unsuspended.