New Topics

I've unblocked a random IP address. Maybe it was yours? If you're still blocked, it may be faster to provide the IP address that was displayed in the error message to ask for it to be unblocked.

Username: needlepit, Server: Tommy, Main domain: finalboy.helioho.st Hello HelioHost team, I noticed that I can't see your Wiki page and it displays "IP Range Rate Limited." I access your Wiki occasionally to reference information, and I would like to be unblocked. My IP address is 175.158.55.24. Thank you.

Domain added. It can take up to 2 hours to start working.

Thank you, fortunately, I'm not one of them. Because asking on this forum is the last thing I'd do before exhausting all of my options :))

Hello! As a quick follow-on from my email: Apologies, I misread your question about domain names. Will you NEED to buy a domain name? No, you don't need to! We offer free domain names ending with ".helioho.st" or ".heliohost.us" that you can use. If you WANT to buy a domain name, now or later on, we'd recommend Namecheap, using their affiliate link that I sent before. Please feel free to reach out if you'd like more information on anything, or if you have any other questions. Thanks!

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

https://wiki.helionet.org/FAQ#Why_must_all_posts_on_HelioNet_be_in_English? None of our staff speak this language so we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/

Moodle 5.x is not supported on Tommy. The server is really outdated and is due for replacement in a few weeks time anyway, so not worth our time to upgrade MariaDB only to replace the whole server later. If you want to use 5.x immediately, you can either upgrade to Morty or downgrade to Johnny, as both of those servers have newer versions of MariaDB on them that should support it. Tommy will be getting a newer version when it gets rebuilt.

Thanks for letting us know. For the future, you can disable WAF rules yourself via Plesk. There is a page in Plesk specifically for the application firewall settings. Among those settings is a box where you can enter a list of rule numbers that you want to disable. You can find the rule number in your logs, then enter it there to disable it. Note that when you disable rules this way, the changes take up to 2 hours to become effective.

Much thanks for the knowledge sharing... I had heard of this - of course - but not solid on the differences...

Yeah no problem. Don't do anything at this point. I didn't know that the stats are discontinued by the creator of it. If it's not working right now, there's no point to deal with it when you replace the server anyways. No sweat. But thank you for looking into it. 🙏🏻

Thank you

Yes, thanks! On Thu, Jun 18, 2026 at 10:32?PM HelioHost Support wrote: > Unblocked. Can you access the wiki now? https://wiki.helionet.org/ > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68369 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Hello! Johnny has been back up since May 22. You can read about it in the News update here: https://helionet.org/index/topic/67995-johnny-upgrade/ The post linked above contains information about how to recreate your account on Johnny. Once you've read through the entire post, please let us know if you get stuck on anything. Thanks!

Yeah, that IP is not blocked. Seems like they noticed the loophole you were using and blocked it.

Note that when you actually buy a VPS, nothing happens to the hosting account automatically. You just get a VPS alongside. If you want to move everything to the VPS as a replacement for the Plesk hosting account, you would need to do so manually, then cancel the hosting account. Some of our VPS users do have both, they typically use the Plesk account for their main website, and set up the VPS on a subdomain to use for hosting large files or running a specific a heavy application like a game server.

Unblocked. Can you access the wiki now? https://wiki.helionet.org/

That error looks more like the FROM address is wrong. If I'm reading that right, Windows mail is trying to send email on behalf of unqsoft@gmx.com using Tommy as the mail server. That will never work simply because Tommy isn't allowed to send mail for the gmx domain. You probably need to change the FROM address to match whatever mailbox you created on Tommy. I went ahead and set DKIM and SPF up on your main domain since its the only one on your account that's actually hosted here at the moment, but I suspect its the above mail settings issue in your client causing that error.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

DNS record added.

Are you able to view the wiki now? https://wiki.helionet.org/

The pending suspension for account oshekher has been cancelled. Thank you for complying with our terms of service.

What is your username?

Domain added. It can take up to 2 hours to start working.

I switched you back to Ubuntu 24 and installed Hestia for you. To login to Hestia go to https://vps162.heliohost.us:8083/login/ and login with the username 'admin' and the password you selected when signing up.