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I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Which application/domain is having the issue? When I just viewed your domains it looks like they're not even hosted here.

In a year or two we will build a new Tommy with the url tommy.heliohost.org and then move everyone to the new server.

Your account has started moving to the new Tommy. Please update your DNS. The new IP address information should be in the email you’ll receive regarding the move. The new IP addresses can also be found in Plesk once the account has finished moving.

Domain added. it can take up to 2 hours to start working. To properly configure your DNS, either set the nameservers to ns1.heliohost.org and ns2.heliohost.org or configure the DNS manually at your DNS provider using the A and AAAA records given to you in Plesk.

DNS records added. No, changing the DNS records of one domain has no effect on your other domains.

That domain is already present on your account.

Domain added. Please be sure to configure DNS. The domain can take up to two hours to function.

Invite sent.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Unsuspended. Please fix the issue quickly. It can take up to two hours for the domain to work again.

Domain added, it'll take effect in about an hour and a half. If you haven't switched to HelioHost's nameservers, you'll need to create an A/AAAA record to Johnny's IP address for the domain to work.

Ok, I'm not sure why your Wordpress install disappeared then. I assumed you installed it after the move started.

Based on the current content of that domain, it belongs to a commercial/for-profit business. Per our Terms of Service and Plesk's nonprofit licensing terms, you cannot use a Tommy account for hosting websites or services related to a commercial business. If it is being used commercially, you will need to move to Morty before we can add this domain. If it is not being used commercially, please explain how a construction company website is not commercial in nature (if it's a demo or the like, please put a big DEMO or similar notice on the site to make this obvious).

Thank you Krydos Everything is working fine, you may close this case as resolved

Topic can be closed. Got an answer and resolution in the chat feature. Thank you!

Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function. Is the mail.gurujeebuilders.com going to be used by a commercial business? Per our Terms of Service and Plesk's nonprofit licensing terms, you cannot use a Tommy account for hosting websites or services related to a commercial business. If it is being used commercially, you will need to move this domain to Morty.

Okay thanks

Domain added. It can take up to 2 hours to start working. Thanks for being a heliohost user since 2012, we appreciate the many years you have been a user.

Deleted.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Subdomain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

It's working for me. I see a white screen with "Node.js is working" in the upper left. Please clear your cache.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.