Request to unsuspend account

[alkastraverse]

Hello HelioHost Support Team,

My account was suspended due to High Load (CPU/Memory limits).

I found the root cause: I misconfigured a monitoring frontend script to ping my proxy file every 3 second, which overload the server resources.

Could you please help me unsuspend my account and delete the following two files on my domain archive.alk.xx.kg to stop the high load permanently?

- index.php 

- proxy.php

Username: alkastraverse 

Main domain: alk.helioho.st

Subdomain: archive.alk.xx.kg (high load)

Thank you for your support!

Edited July 31 by alkastraverse
Add information

[wolstech]

Files renamed and account unsuspended. Please be mindful of automated calls like this. I would recommend no more often than once every few minutes, perhaps even less depending on how heavy the script is on the server.

Your account can take up to 2 hours for the domains to function again.

[alkastraverse]

Thank you so much!

[wolstech]

Do you want to move to the new Tommy2? The load on your account was mostly related to systemd, which is an issue that is specific to old Tommy. You're going to get moved at some point anyway, but if you want to go now you're welcome to it  

(Note that if you do decide to move, you'll need to update your DNS records).

[alkastraverse]

Yes, please move my account to Tommy2! Thank you so much for the offer and for the quick support.

I will update my DNS records once the transfer is complete.

[wolstech]

Your account has started moving to the new Tommy. Please update your DNS. The new IP address information should be in the email you’ll receive regarding the move.

The new IP addresses can also be found in Plesk once the account has finished moving.