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Just wait for him to respond here. Asking in multiple places usually just results in duplicate work and confusion for us.

Glad to see you got it working. Please let us know if you need anything else.

thank you

Domain added. Please be sure to configure DNS using either our name servers or A and AAAA records pointed to the IPs listed in Plesk. The domain can take up to 2 hours to function.

Hello, I am receiving a Let's Encrypt renewal error for my account "talesaz" (domain: babalon.com.br). The renewal is failing with an NXDOMAIN error because the subdomain "mail.babalon.com.br" is missing its A/AAAA DNS records. Since I do not have access to the DNS configurations to fix this myself, could you please either add the missing DNS record for "mail" or help me renew the certificate excluding the mail subdomain? Thank you!

Alias added. Please be sure to configure DNS, either using our name servers (ns1.heliohost.org and ns2.heliohost.org), or by using A and AAAA records pointed to the IPs shown in Plesk. The alias can take up to 2 hours to function.

This support request is being escalated to our VPS admins.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please either set your NS records to the HelioHost nameservers (ns1.heliohost.org and ns2.heliohost.org), or create A/AAAA records and point them to your server's IPv4/IPv6 address. You can see the IP addresses inside Plesk. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache.

Great. Thank you. I only was unsure if I have to do some other steps. I will try it later.

Oops. Mostly it could have been Paypal, I will call my bank and figure out. Anyways, I truly appreciate your service to the overall community👏🫡. Thanks again.

Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function.

Are you able to access the wiki now? https://wiki.helionet.org/

Are you able to access the wiki now? https://wiki.helionet.org/Morty#Adding_Funds_to_Morty_Account

Are you able to access the wiki now? https://wiki.helionet.org/

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please either set your NS records to the HelioHost nameservers (ns1.heliohost.org and ns2.heliohost.org), or create A/AAAA records and point them to your server's IPv4/IPv6 address. You can see the IP addresses inside Plesk. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please let us know which Operating System you use, and we can send you the specific steps you'll need. Thanks!

I've added that domain for you, it'll take effect in about two hours. If you don't want to use HelioHost's nameservers, then create an A record and/or an AAAA record to Tommy's IP (which you can find by logging in to Plesk and scrolling to the bottom).

Your VPS is rebuilding and you'll get an email when it finishes, your next free rebuild will be on 2026-07-22

Looks like your friend was able to Archive their account on 2026-06-16 18:33:35 so I'll mark this as [Solved]. If you need assistance with anything else, please create a new post and we'll be happy to help. 🙂

Hello! I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

That's crystal clear, I got it too. The real problem is where do I have to configure Python 3.14 so that it writes correctly in my logs? Translated with https://laratranslate.com

lmao

I've unblocked a random IP address. Maybe it was yours? If you're still blocked, it may be faster to provide the IP address that was displayed in the error message to ask for it to be unblocked.

Domain added. It can take up to 2 hours to start working.

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache